Amaya Shepard
Birmingham
Summary
Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
EasyRest
02.2020 - 03.2021
- Listen to and resolve customers’ concerns, issues and questions
- Maintain a positive attitude and calmly respond to customers’ complaints
- Recommend possible products to meet the customers’ needs
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
Python Summer Trainee
Google CSSI-HBCU
06.2018 - 07.2018
- Three-week, intensive program for freshman HBCU students, designed to give students a in-depth understanding of programming languages
- Developed technical skills whilst built confidence in my abilities
- Built important personal networks with a diverse group of individuals who share the same passion
- Attended daily developmental lessons, taught programming languages directly by Google Engineers
- Attended daily soft skill trainings, instructed by Google Employees.
Education
Gold Level -
ACT Work Keys
Birmingham, ALComputer Science -
Benedict College
Columbia, SC05.2024
Advanced Diploma -
G.W. Carver High School
Birmingham, AL01.2018
Skills
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Dedication
- Leadership
- Problem Solving
- Attention to Detail
Websites
Timeline
Customer Service Representative
EasyRest
02.2020 - 03.2021
Python Summer Trainee
Google CSSI-HBCU
06.2018 - 07.2018
Gold Level -
ACT Work Keys
Computer Science -
Benedict College
Advanced Diploma -
G.W. Carver High School
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