Rachael Workman
Wooster,OH
Summary
Resourceful professional with proven abilities in customer service and communication, seeking to leverage strong organizational and problem-solving skills in a Search Consultant/Remote Recruiter role. Experience includes addressing inquiries, resolving issues, and promoting services effectively. Possesses excellent time management and multitasking capabilities, complemented by a 3.78 GPA in Criminal Justice and Dean's List recognition. Eager to apply these foundational skills to identify and connect top talent, contributing to successful recruitment outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Mcdonalds
09.2011 - 07.2020
- Addressed and resolved customer inquiries, complaints, and issues with effective solutions.
- Promoted products and services tailored to meet individual customer needs and objectives.
- Communicated new and relevant information to customers and ensured follow-through on all commitments.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs07-2026
MBA - Business Administration
Colorado Technical University
Colorado Springs, CO12-2027
Skills
- ORGANIZATION SKILLS
- PROBLEM SOLVING SKILLS
- LEADERSHIP SKILLS
- TIME MANAGEMENT
- MULTITASKING
- Active listening
- Goal oriented
- Customer service
- Time management
- Problem-solving
- Conflict resolution
- Cultural awareness
- Call center experience
- Critical thinking
- Data entry
- Incoming call management
- Customer complaint resolution
- Customer needs assessment
- Relationship building
- Decision-making
- Persuasion techniques
- [Product or service] expertise
- Multitasking and organization
- Empathy and patience
- Adaptability and flexibility
- Verbal and written communication
- Email communication
- Phone etiquette
- Multitasking
- Excellent communication
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Cash handling
- Organizational skills
- Interpersonal communication
- Written communication
- Cold calling
- Food safety and sanitation
- Team building
- Teamwork
- Problem-solving abilities
- Reliability
- Customer satisfaction
- Team collaboration
- Team leadership
- Effective communication
- Customer engagement
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Strategic planning
- Time management abilities
- Continuous improvement
- Adaptability
LANGUAGES
English (Native)
Interests
PARTICIPATES IN WALATHONS FOR THE CANCER SOCIETY, Cancer society 100 mile walkathon 2023
Timeline
Customer Service Representative
Mcdonalds
09.2011 - 07.2020
Bachelor of Science - Criminal Justice
Colorado Technical University
MBA - Business Administration
Colorado Technical University