Degree in psychology from University of Texas Rio Grande Valley. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit children's needs and return each to optimal quality of life.
Hi, I’m
Ana Gonzalez
Brownsville,TX
Summary
Overview
7
years of professional experience
Work History
Southwest Key Programs- Casa Padre
Case Manager
06.2023 - Current
Job overview
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Southwest Key Programs- Casa Padre
Case Manager CAT 4 Program
02.2024 - 08.2024
Job overview
- Worked on assisting minors with no sponsor (category 4) in exploring their reunification options in order to reunify minor with their safest option.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Valley Baptist Medical Center
Pharmacy Technician
05.2022 - 07.2023
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Dedicated Hospital Pharmacy Technician who has strong inventory control and product maintenance skills. Adept at assisting in the completion of pharmaceutical orders, working with a licensed pharmacist to maintain inventory and maintaining pharmacy paperwork. Specializes in high volume hospital work.
- Certified to work with several of the industry standard software platforms
- Worked in the emergency department getting patients medical records and medical history, including allergies, medication history, and primary care physician, etc.
- Excellent computer and Internet skills
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Restocked automated medication dispensing equipment.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Counted, measured and compounded medications following standard procedures.
Walgreens Pharmacy
Experience
Senior Pharmacy Technician
06.2021 - 07.2023
Job overview
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Processed incoming drug orders
- Prepared bills for insurance companies
- Counted and labeled prescriptions with correct item and quantity
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Training new employees and teaching them how optimally achieve the pharmacy's goals
- Providing patients with immunizations such as COVID and Flu vaccines
PANDA EXPRESS
Shift Leader/Manager
05.2017 - 05.2021
Job overview
- Efficiently worked as a team leader and encouraged others
- Supervised the training of new employees in daily operations
- Performed both open and closing operations, printing reports, and finalizing the cash drawer
- Completed store deposits
- Provided quality customer service.
Education
CPI
from Nonviolent Crisis Intervention
University Overview
University of Texas Rio Grande Valley
MA from clinical psychology, Psychology
05.2025
University Overview
University of Texas Rio Grande Valley
Bachelors of science from Psychology
12.2022
University Overview
APHABrownsville, Texas
Adult And Baby First Aid/CPR/
01.2022
University Overview
University of Texas Rio Grande Valley
Certificate from Pharmacy Technician Training Program
04.2021
University Overview
Skills
- Training, Word, Good under pressure, Scheduling, Good availability, Leadership experience, Good at organizing
- Documents and paperwork, Critical Thinking, Microsoft Office, Excel, Money Handling, Detailed, PTCB Certified,
- Certified Immunizer, Fast learned, Computer literacy, Bilingual, Guest services, Customer service
- Problem-Solving Skills
- Drug Storage Procedures
- Advanced Math Skills
- Quality Assurance and Control
- Patient Education
- Medicare and Medicaid Processes
- Patient Confidentiality
- Critical Thinking
- Time Management
- Active Listening
- Microsoft Excel
- Microsoft Office
Additional Information
Additional Information
- Awards , National society of leaderahip and success
- Extra-curricular Activities USPA- UNITED STATES POWERLIFTING ASSOCIATION Semi-pro competitions in drug tested federation of powerlifting.
- Reunification Queen of November 2023- Southwest Key Programs Casa Padre
Timeline
Case Manager CAT 4 Program
Southwest Key Programs- Casa Padre
02.2024 - 08.2024
Case Manager
Southwest Key Programs- Casa Padre
06.2023 - Current
Pharmacy Technician
Valley Baptist Medical Center
05.2022 - 07.2023
Experience
Senior Pharmacy Technician
Walgreens Pharmacy
06.2021 - 07.2023
Shift Leader/Manager
PANDA EXPRESS
05.2017 - 05.2021
CPI
from Nonviolent Crisis Intervention
University of Texas Rio Grande Valley
MA from clinical psychology, Psychology
University of Texas Rio Grande Valley
Bachelors of science from Psychology
APHA
Adult And Baby First Aid/CPR/
University of Texas Rio Grande Valley
Certificate from Pharmacy Technician Training Program