Michael Adams

Serves as Subject Matter Expert or Alternate Subject Matter Expert responsible for overseeing the day-to-day operations in a military environment using a BMC Remedy trouble ticket system.

Provided telephone and in-person support to over 2000 end-users, troubleshooting, diagnosing, resolving, and documenting the hardware, software, and network-related technical issues.

Provided daily hardware for and software technical support for military computers and communication hardware and software including IP conflicts, TCP/IP routing, satellite signal acquisition, data path transmission, and related irregularities.

Experienced with Cisco routers and switches as well as implementing network system installations, changes, and upgrades.

Executed integration of more than 3000 new computer systems to the division while developing document and implementing IT asset management program to identify the location and maintain accountability of IT equipment.

Developed, documented and implemented standard operation procedures for military and civilian informamation system security large office system workgroups.

Apply best management practices in handling Exchange Server 2003 file server, server backups, actaive directory users and computers, local domain and policies, local security policies, Outlook 2003/2007/2010, as well as software and hardware installation.

Led, mentored, and trained a 12-person team conducting convoy operations and delivery of combat vehicles and supply materials throughout the United States and deployed overseas.

Enforced safety during combat simulation training, vehicle maintenance operation, and various live training events that resulted in zero injuries to employees and equipment.

Appointed as the unit transportation coordinator and certified in Transportation Coordinators' Automated Information for Movement System (TC- AIMS)

Conducted inspections and maintained a 98% inspection grade on all unannounced Department of Public Works inspections for 5 years.

Monitored the generation, transport, sampling, methodology, and proper disposal of wastewater and hazardous materials in accordance with the military, federal, state, and local regulations.

Conducted monthly spill prevention and procedure briefings quarterly to the battalion (over 500 personnel) and to high level officials in the organization.