Tamarik Wilks

• Performed daily system monitoring to ensure integrity, security, and availability of servers, hardware, and critical network processes.

Provided Tier II/III technical support to 10,000+ end users via phone and in-person troubleshooting, resolving hardware, software, and connectivity issues.

Diagnosed and resolved network issues including IP conflicts, TCP/IP routing errors, satellite signal acquisition problems, and data transmission failures; documented resolutions using Remedy ticketing system.

Administered user accounts, security groups, and Group Policy Objects (GPOs) using Microsoft Active Directory.

Managed and maintained domain controllers within Windows Server environments.

Configured and supported DNS, DHCP, file-sharing services, and network profiles to ensure secure access and resource availability.

Administered and configured Cisco Systems routers, switches, and ASA firewalls to maintain network performance and security.

Implemented and maintained VPN solutions to enable secure remote access for users.

Managed firewall configurations and conducted vulnerability assessments to enhance network security posture.

Performed server patching, upgrades, system backups, and disaster recovery planning to ensure business continuity

Managed virtualization infrastructure using VMware vSphere.

Deployed and maintained cloud-based services within Microsoft Azure environments.

Oversaw server room operations including wireless networks, audiovisual systems, laptops, and video conferencing equipment.

Managed dissemination of classified and unclassified information in compliance with established security protocols.

Improved end-user experience by proactively communicating system updates and managing support expectations.

Performed daily system monitoring to ensure integrity, security, and availability of hardware, servers, and key processes.

Provided technical support to 10,000+ end users via phone and in-person troubleshooting.

Diagnosed and resolved hardware, software, and network issues, documenting solutions using Remedy ticketing system.

Configured and maintained network profiles, file sharing permissions, and security groups within Active Directory.

Managed server room operations including wireless networks, audiovisual systems, laptops, and video conferencing equipment.

Troubleshot IP conflicts, TCP/IP routing issues, satellite signal acquisition problems, and data transmission errors.

Managed dissemination of classified and unclassified information in compliance with security protocols.

Improved user experience by proactively communicating system updates and managing support expectations.

Administered Cisco routers and switches to maintain network connectivity and performance.

• Managed ongoing computer hardware and
• software issues including dissemination of
• unclassified and classified information. Facilitated
• best user experience through continuous support
• and communication of system changes.
• Performed tests of functionality, security and
• performance of different workstations and devices.
• Resolved escalated issues by serving as subject
• matter expert on wide-ranging issues.
• Set up network profiles, security permissions and file
• sharing systems.
• Controlled and managed server room, wireless
• network, server infrastructure, audiovisual
• equipment, laptops and video conferencing
• equipment.
• Experienced with cisco routers and switches as well
• as related hardware and software systems.
• Provided troubleshooting for software systems and
• system hardware on areas such as IP conflicts,
• TCP/IP routing satellite signal acquisition, data path
• transmission and related irregularities