Alexander Wiklund
Oakland
Summary
A highly organized and motivated individual with a background in customer service, experience in swim instruction, lifeguarding, and food running.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
AVAC Swim School
02.2023 - 12.2024
- - Part of a team of customer service representatives overseeing daily operations of the front desk area, ensuring excellent customer service and smooth operations
- - Manage swim lesson schedules, instructor assignments, and customer accounts using scheduling software
- - Resolve customer complaints and issues in a timely and professional manner
- - Train new staff members on customer service policies and procedures
- - Assist with swim instruction, lifeguarding, and food running as needed
Food Runner/Busser
Himmel Haus
09.2023 - 12.2023
- Worked as a Food Runner, ensuring efficient delivery of food orders to customers
- Cleared and cleaned tables in a timely manner
- Memorized the full menu in times of questioning from the customers
- Worked alongside service members to help the customers receive the best service
Swim Instructor/Lifeguard/Food Runner
AVAC Swim School
10.2021 - 12.2022
- - Teach swim lessons to children and adults of all skill levels
- - Lifeguard and monitor pool activities to ensure safety and enforce rules and regulations
- - Provide excellent customer service to members and guests of the swim school
- - Maintain accurate records of swim lesson progress and attendance
- - Assist with swim school events and activities as needed
- - Worked as a Food Runner, ensuring efficient delivery of food orders to customers
Education
Berkeley City College
01.2025
High School Graduate - undefined
Pioneer High School
01.2023
Skills
- - Excellent customer service skills
- - Proficient in Microsoft Office, scheduling software, and Adobe Pro
- - Ability to manage multiple tasks and prioritize effectively
- - Strong communication and interpersonal skills
- - Lifeguard, swim instruction, and food running experience
Certification
- - American Red Cross Lifeguard Certification, Current
- - American Red Cross Water Safety Instructor Certification, Current
- - Food Handling License, Current
Languages
Norwegian
Full Professional
Timeline
Food Runner/Busser
Himmel Haus
09.2023 - 12.2023
Customer Service Supervisor
AVAC Swim School
02.2023 - 12.2024
Swim Instructor/Lifeguard/Food Runner
AVAC Swim School
10.2021 - 12.2022
High School Graduate - undefined
Pioneer High School
- - American Red Cross Lifeguard Certification, Current
- - American Red Cross Water Safety Instructor Certification, Current
- - Food Handling License, Current
Berkeley City College
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