Dawson Williams
McDonough,GA - Georgia
Summary
Successful marketing leader with proven accomplishments in driving growth and increasing profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivational in maximizing personnel performance and surpassing business objectives. Experienced in sales planning, marketing strategies and advertising development over a 3-year career. Proficient in growing categories, managing inventory and tracking results to optimize campaigns. Creative, forward-thinking and profit minded. Talented professional with expert sales and product boost/social media talents. Composed persona known for having excellent drive. Insightful annalist with 3 years of customer service experience.
Beside the customer service jobs I've worked in the past one of the main focuses is the brand which I've worked to optimize every day. From running email campaigns, to promoting sales and making sure every customer is satisfied with their service.
Overview
8
8
years of professional experience
Work History
Clothing Brand Owner
FEELLNGS LLC
Mcdonough, GA
11.2019 - Current
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
- Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Developed innovative marketing campaigns based on key objectives.
- Monitored online advertising and social media campaigns to assess success of different strategies.
- Oversaw product planning and demand management on monthly basis in order to maintain adequate product levels.
- Consulted with product development teams to enhance products based on customer interest data.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Made customer service calls for problems or concerns
- Prepared and administered annual budget of $5,000.
Customer Service Associate
AlanArtist
Morrow, GA
01.2019 - Current
- Helped large volume of customers (up to 50 people daily) every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Produce content photos.
- Maintained bookkeeping
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Ran social media aspect/Grow returning customers of 45%
- Running calls for up-to-date information on clients
Loss Prevention Specialist
Ross Dress For Less
McDonough, GA
06.2019 - 01.2020
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs .by 75%
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Provided loss control reporting for prospects and clients.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Completed loss control surveys for underwriting information and evaluation.
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
- Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
Cashier
Food Depot Market
Stockbridge , GA
01.2016 - 04.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Master of Arts - Film Production/ Minor in Business
Clayton State
Clayton, GA06.2023
Skills
- Decision Making
- Administrative Management
- Custom design/Strategies to grow
- Customer Service Management
- Quality Assurance
- Verbal and Written Communication
- Performance Assessment
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Customer Account Management
- Customer Retention Strategies
- Understanding Customer Needs
- Issue and Complaint Resolution
Photography, Social media campaigning, Film editing, Customer service calls
I also run a side company called "FEELLNGS PRODUCTION" where I shoot content for not only my brand but others. From photos to video content striving to push the best product. My work includes product photos, music videos, low-budget films, lighting assistants. I also run social media campaigns that push new sales and returning customers. Lastly, when it comes to customer service calls I answered weekly questions asked by our customers and new inquiries about productions services and sales.
Timeline
Clothing Brand Owner
FEELLNGS LLC
11.2019 - Current
Loss Prevention Specialist
Ross Dress For Less
06.2019 - 01.2020
Customer Service Associate
AlanArtist
01.2019 - Current
Cashier
Food Depot Market
01.2016 - 04.2018
Master of Arts - Film Production/ Minor in Business
Clayton State