Mohamed Ndiaye
New York,NY
Summary
Highly motivated employee with a strong desire to tackle new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Possesses the ability to work effectively without constant supervision and quickly acquire new skills.
Overview
3
3
years of professional experience
Work History
Clothing Brand Owner
Self-employed
11.2022 - Current
- Designed sales-driven programs and promotions to facilitate team objectives.
- Planned, developed and led negotiation of key business partnerships.
- Oversaw and developed strategic marketing and promotional plans for new product roll-outs.
- Developed online ads and company positioning on social media sites to increase monthly sales.
- Maintained budget to consistently keep within monetary parameters.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Kitchen Staff Member (Seasonal)
Patina Restaurant
10.2024 - 12.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Managed time to juggle multiple tasks simultaneously with ease.
Customer Service Agent
Adirondack Trailways
01.2022 - 04.2023
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
- Suggested suitable options for unavailable products and services to retain customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Helped customers with their bags when needed
- helped customers with their bus schedules and provided solutions to their ticket issues
Education
Some College (No Degree) - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
New York, NYNo Degree - Computer Science
Southern New Hampshire University
Hooksett, NH03-2027
High School Diploma -
A Philip Randolph Campus High School
New York, NY06.2021
Skills
- Sales and Marketing
- People Skills
- Team Management
- Team Leadership
- Budget Management
- Goal Setting
- Hiring and Training
- French Language Fluency
- Wolof Language Fluency
- Experience in Leadership
- Decision Making
- willing to learn
- Campaign Planning
- Performance Evaluation and Monitoring
- Complex Problem Solving
- Computer Skills
- Shift Scheduling
- Customer service
Education and Training
true,other,other
Languages
English
Native or Bilingual
Wolof
Native or Bilingual
French
Professional Working
Timeline
Kitchen Staff Member (Seasonal)
Patina Restaurant
10.2024 - 12.2024
Clothing Brand Owner
Self-employed
11.2022 - Current
Customer Service Agent
Adirondack Trailways
01.2022 - 04.2023
Some College (No Degree) - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
No Degree - Computer Science
Southern New Hampshire University
High School Diploma -
A Philip Randolph Campus High School
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