Amani Jagun
Charlotte,NC
Summary
Dedicated customer service professional with expertise in service delivery and a proven ability to multitask effectively. Committed to building and nurturing professional relationships to drive business growth and enhance growth. Skilled at delivering exceptional customer experiences and consistently surpassing expectations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Dental Assistant Extern
Night and Day Dental
12.2023 - 01.2024
Front Office Coordinator
Benchmark Physical Therapy
11.2023 - 01.2024
- Performed light housekeeping duties around the office area such as tidying up reception area and restocking supplies.
- Processed payments from clients in a timely manner.
- Responded to customer inquiries via telephone or email in a professional manner.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers, and customers through regular communication and assistance.
Customer Service Representative
Walmart
11.2022 - 11.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong relationships with customers and co- workers by providing personalized assistance and support.
- Processed customer service orders promptly to increase customer satisfaction.
- Worked effectively in fast-paced environments.
Daycare Assistant
Skyers Child Development Center
11.2022 - 10.2023
- Provided nurturing and appropriate environment for children ranging in age from infant to 4 years old.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Worked collaboratively with other staff members to ensure a safe environment
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
University of North Carolina At Charlotte
Charlotte, NCDAI Course Completion - Dental Assisting
D.A. Academy of NC
01-2024
High School Diploma -
Penn Foster School
Scranton, PA03-2022
Skills
- Customer Service
- Workplace Safety
- Complex Problem-Solving
- Teamwork and Collaboration
- HIPAA Compliance Understanding
- Communication and Interpersonal Skills
- CPR
Certification
D.A. Academy of NC | Charlotte NC
DAI Course Completion in Dental Assisting
01/2024
DAI Course completion
North Carolina Dental Radiology CPR, Dental office Emergencies Sterilization & Infection Control ,
Nitrous Oxide Monitoring
Timeline
Dental Assistant Extern
Night and Day Dental
12.2023 - 01.2024
Front Office Coordinator
Benchmark Physical Therapy
11.2023 - 01.2024
Customer Service Representative
Walmart
11.2022 - 11.2023
Daycare Assistant
Skyers Child Development Center
11.2022 - 10.2023
University of North Carolina At Charlotte
DAI Course Completion - Dental Assisting
D.A. Academy of NC
High School Diploma -
Penn Foster School
D.A. Academy of NC | Charlotte NC
DAI Course Completion in Dental Assisting
01/2024
DAI Course completion
North Carolina Dental Radiology CPR, Dental office Emergencies Sterilization & Infection Control ,
Nitrous Oxide Monitoring
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