Trevor Koliha
Lake Forest,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Sales Lead
Vans
05.2023 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
Tillys
05.2023 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
Sales Associate
Skyzone
04.2021 - 05.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Courtesy Clerk
Albertsons
07.2019 - 04.2021
- Helped customers take merchandise out of store and loaded items into vehicles.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
Education
High School Diploma -
El Toro High School
Lake Forest, CA06.2021
Skills
- Stockroom Management
- Cross-selling techniques
- Customer Service
- Time Management
- Problem-solving skills
- POS Systems
Timeline
Sales Lead
Vans
05.2023 - Current
Retail Sales Associate
Tillys
05.2023 - 11.2023
Sales Associate
Skyzone
04.2021 - 05.2023
Courtesy Clerk
Albertsons
07.2019 - 04.2021
High School Diploma -
El Toro High School
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