Riana Piccirillo-Delgado
Delanson,NY
Summary
Energetic Administrative Coordinator skilled in providing quality administrative support, with experience spanning multiple industries. Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship building skills with proficiency in Microsoft Office and Google Suite.
Overview
17
17
years of professional experience
Work History
Real Estate Salesperson – Administrative Assistant
HS Capital Realty
Albany, NY
06.2018 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted 5 coworkers and staff members with special tasks on daily basis.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained efficient office operations by handling errands and administrative functions.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Onboarded new agents with training and new hire documentation.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Exceeded goals through effective task prioritization and great work ethic
Freelance Social Media Manager
Self
01.2018 - Current
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
Care Manager II
Parsons Child and Family Center
06.2017 - 02.2018
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Research Assistant/Transcriptionist
Department of Psychology, University at Albany, SUNY
01.2016 - 01.2017
- Psychotherapy and Behavior Changes Lab
- Robert Wood Johnson Foundation study on Accessing Mental Health Treatment - A Novel Tool for Understanding Social Interactions Study - Psychotherapy Integration Practices Literary Review for SEPI 2017
- Reviewed literature on the integration of differing psychotherapy practices
- Trained Undergraduate research assistants
- Performed transcription, coding, and participated in the data auditing
- Assisted in the design and administration of the study that examined the interactions between strangers as well as friends.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Performed statistical, qualitative and quantitative analysis.
Payroll Administrator
Purshe Kaplan & Sterling Investments
Loudonville, NY
01.2015 - 01.2016
- Utilized Excel for data entry, organization and tracking of client revenues - Responded to telephone and in person requests for information - Prepared monthly reports for management - Completed payroll for over 50 accounts on a bi-monthly basis
- Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
Sale Associate
Keystone Automotive
Colonie, NY
01.2013 - 01.2015
- Provided customer service and sales support to a personal customer base of 100+ clients - Achieved and surpassed daily and monthly sales goals - Trained new employees on the use of position specific computer software - Utilized time management skills to serve customer base
Service Manager
Midas
Albany, NY
01.2009 - 01.2013
- Managed a 6-12-person crew
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Trained 10 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Followed up with customers during and after installations to verify satisfaction.
Education
Bachelor’s Degree - Psychology, Criminal Justice
University At Albany, SUNY
Albany. NY05.2017
Associates Degree - Criminal Justice
Hudson Valley Community College
Troy, NY05.2016
Skills
- Multitasking and Time Management
- Task Prioritization
- Multi-Line Telephone Systems
- Supply Inventory Control
- Ease with Computers and Technology
- Strong Organizational Skills
- Report Preparation
- Document and File Management
- Customer Service Management
- Training Management
- Operations oversight
- Systems monitoring
Timeline
Real Estate Salesperson – Administrative Assistant
HS Capital Realty
06.2018 - Current
Freelance Social Media Manager
Self
01.2018 - Current
Care Manager II
Parsons Child and Family Center
06.2017 - 02.2018
Research Assistant/Transcriptionist
Department of Psychology, University at Albany, SUNY
01.2016 - 01.2017
Payroll Administrator
Purshe Kaplan & Sterling Investments
01.2015 - 01.2016
Sale Associate
Keystone Automotive
01.2013 - 01.2015
Service Manager
Midas
01.2009 - 01.2013
Bachelor’s Degree - Psychology, Criminal Justice
University At Albany, SUNY
Associates Degree - Criminal Justice
Hudson Valley Community College