Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andres Ocampo

Fort Mill,SC

Summary

  • Efficient team leader with excellent planning and organization skills.
  • Learn quickly, implement my knowledge, dedication and discipline for the development of activities.
  • Excellent abilities in oral and written communication, active listening and analytical problem solving skills.
  • Leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures.
  • Provide leadership and vision which drives teams to meet goals.

Overview

5
5
years of professional experience

Work History

Quality and Production Supervisor

DAUMAR CORP
03.2019 - 04.2023
  • Implemented effective training programs for new hires, accelerating their integration into the team and contributing to overall productivity gains.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Established clear priorities and production quality standards.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Managed staff hiring, training and supervision.
  • Boosted overall productivity with the introduction of new technologies and process improvements.
  • Enhanced product quality by implementing strict inspection processes and providing regular feedback to production teams.




Manager and Bilingual Interpreter

KEER AMERICA
04.2023 - 05.2024
  • Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
  • Managed and motivated employees to be productive and engaged in work.
  • Supported human resources departments in recruiting bilingual employees through evaluation of language proficiency levels.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.

Customer Service Representative

LOWE'S
07.2023 - 03.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

High School
06.2018

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Hiring and Training
  • Human Resources Management
  • Strategic Planning
  • Data Entry Techniques
  • Office Administration
  • Complex Problem-Solving
  • Staff Management
  • Project Management
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Teamwork and Collaboration
  • Computer Skills
  • Problem Resolution
  • Computer Proficiency
  • Microsoft Excel
  • Call Center Operations
  • Appointment Scheduling
  • Mail handling
  • Staff Discipline

Languages

English
Spanish

Timeline

Customer Service Representative

LOWE'S
07.2023 - 03.2024

Manager and Bilingual Interpreter

KEER AMERICA
04.2023 - 05.2024

Quality and Production Supervisor

DAUMAR CORP
03.2019 - 04.2023

High School Diploma -

High School

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Andres Ocampo