Heather Fothergill
Provo,UT
Summary
Recently retired full time small business manager looking for flexible, part-time work that allows for learning new skills and industry with an established company and a positive working environment. Skilled at being a manager but looking for an opportunity to be a team player without being in charge for a while and bring in extra spending money on a part time basis while managing family responsibilities. Always a team player and hard worker. Great negotiation skills and ability to handle and defuse stressful situations and client concerns. Loyal employee, although intent for this position is short-term; less than two years.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/Managing Director
Newcastle School
Draper, Utah
06.2014 - 11.2021
- Managed day-to-day business operations and 20 employees, including staffing, training, and supply ordering.
- Maintained communication with students and families about preschool curriculum, programs, tuition collections, student recruiting and customer service needs.
- Provided documentation of processes to comply with regulations and policies.
- Recruited, hired and oversaw training of new personnel.
- Maximized efficiency by coaching and mentoring office administrators on management principles, industry practices, company procedures and technology systems.
- Maintained up-to-date administrative records to monitor operational conditions.
- Analyzed student enrollments year to year to evaluate and improve operations, target current business conditions and forecast needs.
- Using Quickbooks, compiled, processed and distributed payroll semimonthly, including payroll taxes.
- Managed facility renovations, maintenance and repairs.
Owner/Director
Adventure Time Preschool & Child Care
Provo, Utah
01.2005 - 11.2018
- Managed over 45 employees' day-to-day activities and worked with employees to rectify issues.
- Interviewed, hired, and trained new employees.
- Managed federal grant and childcare licensing standards, including inspections, and corrective measures.
- Maintained positive relationship with parents and guardians over children in our care.
- Using QuickBooks, processed payroll and distributed funds to employees biweekly, including payroll taxes.
- Supervised billing and collections for tuition from clients, and state funds for childcare.
- Managed resources and purchasing for teacher curriculum, meals, toys & equipment for classes.
Member Service Specialist
Educators Mutual Insurance
Murray, Utah
01.2000 - 05.2005
- Assisted customers by telephone to answer questions about insurance policies and claims.
- Traveled to specific client businesses to answer employee questions about insurance claims and benefit questions.
- Managed 5 employees in Preauthorization Department.
- Participated in responding to appeals and resolving conflicts to avoid litigation under direction of company Executives.
- Internship with Human Resource Director to update and publish written policies and procedures.
Education
Associate of Science - Business
George Washington University, Mount Vernon Campus
Washington DCBachelor of Science - Business Administration, Minor Human Resources
Westminster College
Salt Lake City, UTSkills
- Customer Relations
- Team Leadership
- Problem Anticipation and Resolution
- Decision Making
- Inventory Tracking and Management
- Recruitment and Hiring
- Policy Development and Enforcement
- Multitasking and Prioritization
- Payroll Administration and Timekeeping
- Presentation Development and Delivery
- Records Organization and Management
Certification
CPR and First Aid Certified, Red Cross, October 2021-2024
Timeline
Owner/Managing Director
Newcastle School
06.2014 - 11.2021
Owner/Director
Adventure Time Preschool & Child Care
01.2005 - 11.2018
Member Service Specialist
Educators Mutual Insurance
01.2000 - 05.2005
Associate of Science - Business
George Washington University, Mount Vernon Campus
Bachelor of Science - Business Administration, Minor Human Resources
Westminster College