Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zaila Holmes

Chesterfield,MO

Summary

Five years of diverse experience in the software and transportation industries, with impactful roles in customer service, marketing, and leadership, demonstrates a strong commitment to personal growth. Consistently driven and proactive, dedicated to promoting innovative ideas that enhance business objectives.

Overview

5
5
years of professional experience

Work History

Product Specialist

Apple Inc.
07.2024 - Current
  • Support and boost customer retention by providing expert knowledge and demonstrations on specific features or functionalities of the given product line


Manager

Chick-fil-A
07.2023 - 06.2024
  • Customer service
  • Promoted high standards through personal examples to help each member understand expected behaviors and standards

Customer Service Representative

MTM Transit
08.2023 - 01.2024
  • Answered up to 320 calls a day to schedule transportation for patients over a VOIP system
  • Streamlined workflow processes for improved call routes and minimized waiting times
  • Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical appointments
  • Resolved conflicts in scheduling quickly and professionally, minimizing disruptions to daily operations


Business Development Representative

Aspire Software Landscape & Janitorial Mgt.
01.2022 - 08.2023
  • Established relationships with prospects and customers to promote product understanding and aid sales growth
  • Developed and maintained positive relationships with key decision-makers and influencers
  • Earned new business by articulating full value of company's capabilities to prospects
  • Worked with sales team to assist in meeting KPIs
  • Used data analytics to identify and track sales trends and develop actionable insights

Learning Ambassador

Amazon
05.2020 - 01.2022
  • Trained and mentored new personnel hired to fulfill various roles in warehouse facility
  • Monitored day-to-day activities of associates, noting areas needing improvement and implementing plans for rectification

Ruffalo Noel Levitz, LLC
09.2019 - 03.2020
  • Promoted University fundraising from Student alumni
  • Handled outbound calls initiating the collection of funds for the school

Education

Associate of Arts - Business Administration And Management

St.louis Community College
Florissant, MO
06-2027

Associates Degree - General Studies

University of Missouri Kansas City
Kansas City, MO
06-2023

Diploma -

Hazelwood Central High School
Florissant, MO
06.2019

Skills

    Problem Solving

    Communication

    Time Management

    Organization

    Proficiency in MS Office Suite

    Data Entry

Timeline

Product Specialist

Apple Inc.
07.2024 - Current

Customer Service Representative

MTM Transit
08.2023 - 01.2024

Manager

Chick-fil-A
07.2023 - 06.2024

Business Development Representative

Aspire Software Landscape & Janitorial Mgt.
01.2022 - 08.2023

Learning Ambassador

Amazon
05.2020 - 01.2022

Ruffalo Noel Levitz, LLC
09.2019 - 03.2020

Diploma -

Hazelwood Central High School

Associate of Arts - Business Administration And Management

St.louis Community College

Associates Degree - General Studies

University of Missouri Kansas City

Similar Profiles

CREATE PROFILE
Zaila Holmes