Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
Generic

Vikram Bhaktha

Support Analyst
Canonsburg,PA

Summary

Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.

Overview

3
3
years of professional experience

Work History

Application Support Analyst

Inovalon Holdings Inc.
Canonsburg, PA
05.2019 - Current
  • Developed and maintained effective client communications to guarantee client satisfaction.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Created support documentation that empowered other support analysts to extend skills, leverage system features and find resolutions.

Quality Assurance Analyst

Inovalon Holdings Inc.
Canonsburg, PA
08.2018 - 05.2019
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Identified and tracked defects with VSTS and TFS and supported developers in resolving problems by completing additional tests.

Education

Bachelor of Science - Biomedical Engineering

University of Arkansas, Fayetteville
Fayetteville, AR
12-2017

Skills

  • Application support
  • Problem resolution
  • MS Office
  • Training documentation development
  • Software diagnosis
  • Data extracting
  • Data analysis
  • Oracle SQL

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Certified Scrum Master, Scrum Alliance - March 2022

Timeline

Application Support Analyst

Inovalon Holdings Inc.
05.2019 - Current

Quality Assurance Analyst

Inovalon Holdings Inc.
08.2018 - 05.2019

Bachelor of Science - Biomedical Engineering

University of Arkansas, Fayetteville

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Vikram BhakthaSupport Analyst