Emma Falk
Grandville,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking nurse tech position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level nurse tech position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Hostess/Banquet Server
Watermark Country Club
Grand Rapids , MI
05.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Checked and restocked server areas and organized and got change for front counter.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Hostess
Bravo Cucina Italiana
East Lansing, MI
01.2022 - 04.2022
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Recorded available tables after seating each party using specialized seating software.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supervised server balance and monitored table turnover to accurately seat customers.
Job Trainer
The Pump House
Grand Rapids , MI
06.2019 - 02.2021
- Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
- Presented training concepts through instructional methods such as shadowing.
- Trained and mentored 3 new personnel hired to fulfill various roles.
Education
No Degree - Nursing
Michigan State University
East Lansing, MI05.2025
High School Diploma -
Forest Hills Eastern
Ada MI05.2021
Skills
- Flexible and Adaptable
- Multi-Line Telephone Systems
- Opening and Closing Procedures
- Team Player
- Active Listening and Communication
- Cleaning and Sanitizing
- Covid Symptom Screening
- Personable and Friendly
- Attention to Detail
- Time Management and Prioritization
- Verbal and Written Communication
- Reliable and Trustworthy
Timeline
Hostess
Bravo Cucina Italiana
01.2022 - 04.2022
Hostess/Banquet Server
Watermark Country Club
05.2021 - Current
Job Trainer
The Pump House
06.2019 - 02.2021
No Degree - Nursing
Michigan State University
High School Diploma -
Forest Hills Eastern