Teodora Ancira
San Antonio,TX
Summary
Social services professional with 10 plus years of experience working with children and families in crisis and in the mission field. Highly meticulous and focused with office management skills. Adept at handling confidential information with sensitivity. Able to communicate effectively with all levels of staff, administrators and clients.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Content Moderator
TaskUs
San Antonio, TX
09.2019 - Current
- Ensure high-quality and safe experiences for both people and businesses across the social media family of apps
- Used content management system to analyze user engagement and website traffic metrics.
- Apply a content policy to digital content and execute handling procedures with consistency
- Review content such as videos, news stories, still pictures, political ads, and social media profiles using policy given by the client
Shelter Residential Counselor/Supervisor
San Antonio Children’s
07.2016 - Current
- Manage caseload of 20-30 at risk children brought to the shelter after traumatic family experiences
- Answer calls from law enforcement and social agencies to determine child placement
- Make referrals for children protective care to other available agencies
- Document and record information required for institutional and state reporting
- Ensure registration of residents and documentation of services are performed according to policies
- Train and supervise staff regarding proper shelter functions, objectives and procedures
- Create assessments, maintain case records and comprehensive reports on each child’s status
- Provide intervention and problem resolutions when behavioral issues arise among residents
VIA Metropolitan Transit Bus Operate
08.2011 - 04.2016
- Conducted safe and efficient operation of bus to transport passengers according to city route
- Exercised sound judgement with respect to occasional emergencies
- Performed pre-trip and post-trip inspection of vehicle to assure no problems in performance
- Documented and reported all incidents or unusual occurrences to dispatch and after each shift
Bus Driver
Northside ISD
11.2008 - 06.2011
- Picked up and transported disabled students to and from school plus field trips
- Took attendance of students for each trip – verified each child was accounted for
- Recorded and reported mileage fuel consumptions, stops and hours of driving
Customer Service/Cashier
Valero Energy Corporation
12.2007 - 08.2008
- Operated cash register/credit card machine to assist customers in paying for food and gas purchases
- Opened and closed store, balanced cash drawers and prepared cash for armored car pick-up
Missionary
Calvary Chapel
Merida, Yucatan
01.2001 - 11.2007
- Produced and implemented educational programs for families, lead women’s and youth groups, assisted local Pastor’s with outreach programs through drama productions
- Assisted in needed areas.
Education
Associate of Science Degree - Human Services
San Antonio College
High School Diploma Equivalent - undefined
St. Philip’s College
Skills
- Service oriented
- Caring and professional demeanor
- Case management expertise
- High confidentiality awareness
- Counseling skills
- Strong computer skills
- MS Office Word
- Able to inquire and obtain client data
- Strong decision making abilities
Certification
Crisis intervention
CPR/First Aid Certification
Timeline
Content Moderator
TaskUs
09.2019 - Current
Shelter Residential Counselor/Supervisor
San Antonio Children’s
07.2016 - Current
VIA Metropolitan Transit Bus Operate
08.2011 - 04.2016
Bus Driver
Northside ISD
11.2008 - 06.2011
Customer Service/Cashier
Valero Energy Corporation
12.2007 - 08.2008
Missionary
Calvary Chapel
01.2001 - 11.2007
Associate of Science Degree - Human Services
San Antonio College
High School Diploma Equivalent - undefined
St. Philip’s College
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