Summary
Work History
Education
Skills
Timeline
Hi, I’m

Sogourney Johnson

Author/Customer Service Rep.
Tulsa,OK
Sogourney Johnson

Summary

I am a communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

  • Creative Author with an eye for detail and a passion for crafting stories. Skilled in utilizing new techniques and keeping up with the latest trends in writing.

I look forward to using both areas of work related experience to become an asset to my team.

Work History

Alorica
Tulsa, OK

Content Moderator
08.2022 - 12.2023

Job overview

  • Reviewed content for a significant social media platform to ensure that the users followed the Community Standard Guidelines set up by the platform.
  • Submitted reports and flagged accounts of users who violated those policies.
  • Reviewed the accounts with management to determine whether or not the user should continue on the platform or be banned.

American Electric Power, AEP
Tulsa, OK

Customer Service Representative
02.2012 - 06.2014

Job overview

  • Answered inbound calls to assist customers with issues regarding their bills, new requests to start or stop service, and reported active outages in their area.
  • Maintained an above-average quality call report, as well as meeting metrics for skills, talk time, and efficiency.

  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Sephora USA
Owasso, OK

Beauty Consultant
09.2011 - 03.2012

Job overview

  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Recommended appropriate products to meet customers' individual needs.
  • Suggested personalized skincare routines for clients, keeping skin type and skin conditions in mind.
  • Kept counter and display areas in a clean and neat fashion.
  • I supplied makeup and fragrance samples and maintained the store register's opening and closing.

Avis Budget Group
Tulsa, OK

Reservation Specialist
02.2009 - 11.2010

Job overview

  • Answered inbound calls for budget truck customers.
  • Made reservations for customers and accurately entered personal information into the computer system.
  • I built and maintained a steady level of rapport while assisting our clients with reservations, billing issues, and post-rental closing costs.
  • I effectively ensured that each rental was cleaned adequately before issuing the return of each deposit.
  • Relayed information on availability, pricing, and discounts to customers.
  • Took credit card payments over the phone and in person.

Education

Tulsa Job Corps Center
Tulsa, OK

GED
08.2005

University Overview

Tulsa Community College
Tulsa, OK

Associate of Applied Science

University Overview

Skills

  • Answer inbound calls
  • Customer service oriented
  • Billing
  • Retail sales
  • Excel
  • Microsoft Office
  • Powerpoint
  • Word
  • Upbeat and Positive Personality
  • Call Documentation
  • Creative Problem Solving
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Credit Card Payment Processing
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality

Timeline

Content Moderator
Alorica
08.2022 - 12.2023
Customer Service Representative
American Electric Power, AEP
02.2012 - 06.2014
Beauty Consultant
Sephora USA
09.2011 - 03.2012
Reservation Specialist
Avis Budget Group
02.2009 - 11.2010
Tulsa Job Corps Center
GED
Tulsa Community College
Associate of Applied Science
Sogourney JohnsonAuthor/Customer Service Rep.