TAYLOR BAYS
Holland,OH
Summary
Highly motivated individual with a strong passion for delivering excellent customer service. Known to be skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company. Experience in using Microsoft Office Suite and familiar with CRM tools as well as Salesforce.
Overview
9
9
years of professional experience
Work History
Collections Agent
United Collections Bureau
Holland, OH
01.2025 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Medical Billing Specialist
APS Medical
Holland, OH
08.2024 - 11.2024
- Manages the payment process between a healthcare provider and a patient
- Using codes assigned to medical procedures, medical billers submit claims to insurance companies
- Medical billers create invoices for patients for any remaining balances after insurance payouts
- Medical billers collect payments from patients, establish payment plans, and monitor payments
- Temp - In office job through temp agency
Dispute Resolution Specialist
Equifax
Atlanta, GA, US
01.2024 - 08.2024
- Preparing detailed reports that outline the findings of the investigation and recommendations for resolving disputes
- Facilitating communication and negotiation
- Answer inbound calls from NCTUE consumers regarding their data report
- Most of the phone calls are requests for Security Freezes
- Fraud Alerts
- Promotional Opt out requests
- Disputes of derogatory information that may be reporting or a copy of their NCTUE data report
- Complete consumer dispute/inquiry cases from beginning to end using the ARC data base system
- Provide excellent customer service for all consumer telephone or written requests for disclosure and disputes
- Perform verifications of any information maintained on the NCTUE data report
- Recommend changes or additions to existing consumer service policies practices or procedures
- Accurately document details of accessing consumer data files and completing consumer's request
- Meet Key Performance Indicators (KPIs) of quality adherence, productivity and customer satisfaction
- Resolves customer issues and answers questions to ensure a positive customer experience
Credit Card Specialist
Capital One
Duluth, GA, US
01.2023 - 12.2023
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information
- Assisted customers with questions and inquiries to provide information regarding credit card accounts
- Fielded multiple incoming customer calls to deliver high-quality solutions
- In office job , contracted through TTEC
Customer Service Representative
Alight Solutions
07.2022 - 12.2022
- Set up and activated customer accounts
- Answered inbound calls, chats and emails to facilitate customer service
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Uphold quality control policies and procedures to increase customer satisfaction
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Work from home contract position through Ranstad
Warrant Technician
DeKalb County Sheriff's Office
Decatur, GA
10.2019 - 07.2020
- This position is to prepare and process failure to appear warrants and also to process other warrants issued by the municipal court
- Preparing records for entry of warrants into Georgia crime information while also validating and verifying active warrants
- Organized work to meet demanding production goals
- Participated in team-building activities to enhance working relationships
- Completed paperwork recognizing discrepancies and promptly addressing for resolution
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
Cashier/Manager
McDonald's
01.2016 - 10.2019
- Self motivated and organized cashier and shift manager with over six years experience fast food and customer service providing thorough and skillful support to department managers
- Duties such as greeting customers, taking orders, collecting payments, recommending products and also promoting special deals
- Managed over 12 employees per day
- Answered questions about store policies and addressed customer concerns
- Collected and authorized payments of guests
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Worked closely with shift manager to solve problems and handle customer concerns
Education
GED -
Gwinnett Technical College
Lawrenceville, GA05.2018
Skills
- Ability to learn quickly
- Adapt to new situations
- Answer inbound calls
- Business needs
Timeline
Collections Agent
United Collections Bureau
01.2025 - Current
Medical Billing Specialist
APS Medical
08.2024 - 11.2024
Dispute Resolution Specialist
Equifax
01.2024 - 08.2024
Credit Card Specialist
Capital One
01.2023 - 12.2023
Customer Service Representative
Alight Solutions
07.2022 - 12.2022
Warrant Technician
DeKalb County Sheriff's Office
10.2019 - 07.2020
Cashier/Manager
McDonald's
01.2016 - 10.2019
GED -
Gwinnett Technical College