Summary
Overview
Work History
Education
Skills
Timeline
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Shontazia Harris

Shontazia Harris

Greenville,NC

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Outreach Agent

RemX
10.2023 - Current
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.
  • Followed up with medical staff regarding missing information in patient records.

Sales Representative / work from home

Teleperformance
04.2022 - 09.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Lead Custodian

Pitt County Schools
12.2021 - 02.2022
  • Consists of custodial work involving independent activity to keep school clean, sanitary, and in orderly condition; to perform minor maintenance tasks; and to service surrounding school grounds
  • Perform assigned manual work of ordinary difficulty and responsibility and semi-skilled tasks that follow established procedures
  • Job assignments are in the form of written or oral instructions and are performed under supervision and reviewed upon completion.
  • Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.

Housekeeping

Professional Staffing Solutions
03.2020 - 03.2021
  • Assisted with the sanitation and upkeep of a manufacturing plant, had the opportunity to move into a team leader position due to my outstanding performance
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.

Package handler

FedEx
10.2018 - 04.2019
  • Scanned, sorted, and labeled packages
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Customer service

Bojangles
08.2017 - 04.2018
  • Food preparation, problem solving
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

General Studies -

North Pitt High School
Bethel, NC
06.2018

Skills

  • Use of Microsoft Word
  • Pays attention to details
  • Leadership skills
  • Ability to learn quickly
  • Clerical work
  • Ability to operate mobile manufacturing equipment
  • Good documentation
  • National Career Readiness Certified
  • Occupational Safety and Health Administration Certified
  • Custodian experience
  • Call center/technical support experience
  • Sales specialist
  • Customer Service
  • Account management
  • Schedule Management
  • Polite Communication Skills
  • Customer Service Abilities
  • Appearance Scheduling

Timeline

Outreach Agent

RemX
10.2023 - Current

Sales Representative / work from home

Teleperformance
04.2022 - 09.2023

Lead Custodian

Pitt County Schools
12.2021 - 02.2022

Housekeeping

Professional Staffing Solutions
03.2020 - 03.2021

Package handler

FedEx
10.2018 - 04.2019

Customer service

Bojangles
08.2017 - 04.2018

General Studies -

North Pitt High School

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Shontazia Harris