Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tavian Landi

Raleigh,North Carolina

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Outreach Agent

CIOX Health
03.2023 - Current
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Informed clients of policies and procedures.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Confirmed smooth operations between clients and talent by acting as liaison.
  • Obtained client information by answering telephone calls.
  • Facilitated communication between agents, talent and clients by using interpersonal skills.

Server

Buffalo Brothers Pizza & Wings
08.2016 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Head Server/Manager

Boardwalk Billy's Raw Bar & Ribs
09.2020 - 10.2022
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

Bachelor of Arts - Communication Studies in Health

University of North Carolina At Charlotte
Charlotte, NC
07.2022

High School Diploma -

Garner Magnet High School
Garner, NC
06.2018

Skills

  • Problem-Solving Skills
  • Customer Service
  • Strong Communication Abilities
  • Critical Thinking
  • Time Management
  • Microsoft Office
  • Staff Management
  • Employee Training
  • Strategic Planning
  • Negotiation
  • Technical Proficiency
  • Issue and Conflict Resolution

References

Available upon request

Timeline

Outreach Agent

CIOX Health
03.2023 - Current

Head Server/Manager

Boardwalk Billy's Raw Bar & Ribs
09.2020 - 10.2022

Server

Buffalo Brothers Pizza & Wings
08.2016 - Current

Bachelor of Arts - Communication Studies in Health

University of North Carolina At Charlotte

High School Diploma -

Garner Magnet High School

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Tavian Landi