Any'e McKoy
Bladenboro,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Outreach Agent
Advantmed
Remote
02.2024 - Current
- Contact assigned medical providers by phone.
- Complying with HIPAA (Health Insurance Portability and Accountability Act), ensuring the right to privacy for patients' records.
- Use call scripts to encourage medical providers to send in charts via fax or mail, or upload ETC.
- Follow-up on initial contacts.
PNP Provider Resolution
Optum ( CSI Companies )
Remote
03.2023 - 12.2023
- Complying with HIPAA (Health Insurance Portability and Accountability Act), ensuring the right to privacy for patients' records.
- Research accounts, call 35-40 providers a day, and figure out the resolution so that the medical charts can be sent to the chart retrieval company.
- Outbound calls
Outreach Agent
Ciox Healthcare
Remote
01.2022 - 12.2022
- Contact assigned medical providers by phone.
- Complying with HIPAA (Health Insurance Portability and Accountability Act), ensuring the right to privacy for patients' records.
- Use call scripts to encourage medical providers to send in charts via fax or mail, or upload ETC.
- Follow-up on initial contacts.
Education
West Bladen High School
Bladenboro, NC06-2022
Skills
- Product Knowledge
- Great Documentation
- Call center experience
- Call Management
- Critical Thinking
- Empathy
- Problem Solving
- Patience
- Teamskills
Timeline
Outreach Agent
Advantmed
02.2024 - Current
PNP Provider Resolution
Optum ( CSI Companies )
03.2023 - 12.2023
Outreach Agent
Ciox Healthcare
01.2022 - 12.2022
West Bladen High School