Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Patrisha Coley
Rocky Mount,NC
Summary
Overview
3
years of professional experience
Work History
RemX Specialty Staffing
Outreach Agent
10.2022 - 02.2023
Job overview
- Make outbound calls to providers/doctors offices & etc. to retrieve medical records
- Use call scripts to encourage medical providers to send in charts via fax or mail
- Comply with HIPAA ensuring right to privacy for patient’s records
Kelly Services
Customer Service Representative
04.2022 - 07.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
Concentrix
Chat Sales Support Agent
06.2021 - 02.2022
Job overview
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Set and achieved company defined sales goals
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues
Adecco
Customer Service Representative
02.2021 - 06.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
TELEPERFOMANCE USA
Technical Support Representative
06.2020 - 01.2021
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Documented support interactions for future reference
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
Education
DeVry UniversityNaperville, IL
Undergraduate Certificate in Medical Billing & Coding
12.2023
University Overview
Nash Community CollegeRocky Mount, NC
Certificate in Early Childhood Education
05.2018
University Overview
Rocky Mount High SchoolRocky Mount, NC
High School Diploma
06.2016
University Overview
Skills
- Customer Service
- Technical Support
- Creative problem solving
- Medical terminology knowledge
Timeline
Outreach Agent
RemX Specialty Staffing
10.2022 - 02.2023
Customer Service Representative
Kelly Services
04.2022 - 07.2022
Chat Sales Support Agent
Concentrix
06.2021 - 02.2022
Customer Service Representative
Adecco
02.2021 - 06.2021
Technical Support Representative
TELEPERFOMANCE USA
06.2020 - 01.2021
DeVry University
Undergraduate Certificate in Medical Billing & Coding
Nash Community College
Certificate in Early Childhood Education
Rocky Mount High School
High School Diploma
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