Summary
Overview
Work History
Education
Skills
Willing To Relocate
Timeline
Generic

Bryeisha Parker

Dallas

Summary

Dynamic customer service professional with extensive experience at Barrett Distribution Centers, specializing in complaint resolution and account auditing. Demonstrated ability to enhance customer satisfaction through effective communication and innovative problem-solving. Recognized for exceeding performance metrics and cultivating strong client relationships in demanding environments. Committed to leveraging skills to drive customer loyalty and operational efficiency.

Overview

8
8
years of professional experience

Work History

Outreach Agent

Adecco
Dallas
01.2023 - 12.2024
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Customer Service Representative

Barrett Distribution Centers
Garland
11.2022 - 01.2023
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

Inbound Customer Service Rep

PFSweb
Dallas
11.2019 - 02.2022
  • Managed high volumes of inbound and outbound calls in fast-paced environment to escalation
  • Techniques build, cultivate and establish lucrative client relationships.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Inbound and Outbound Calling
  • Microsoft Office
  • Multi-Line Phone Systems

Server

CC Young Senior Living
Dallas
12.2016 - 12.2020
  • Provide good customer service
  • Keep positive attitude
  • Making sure the customer need is met

Call Center Agent

Lynx
Dallas
08.2018 - 06.2019
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Performed cash handling duties, such as deposits and withdrawals, for members' accounts.
  • Verified identity information on new accounts using established procedures.
  • Tracked customer feedback through surveys or other methods to identify trends.

Admin Assistant

CRS LLC
Dallas
08.2016 - 09.2018
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Inventoried and ordered supplies for office.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phones to direct callers, schedule appointments and provide general office information.

Member Service Representative

NCD Dental
Irving
04.2022
  • Company Overview: (REMOTE)
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Audited customer account information to identify issues and develop solutions.
  • Handled calls for new sign-ups, service cancellations, and cross-selling.
  • Processed cash and check deposits every day.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges in order to provide speedy and accurate service to each customer.
  • Collected payments, tracked rewards, and handled customer services.
  • (REMOTE)

Education

High School Diploma -

H GRADY SPRUCE HIGH SCHOOL
DALLAS TX
05-2015

Skills

  • Customer service
  • Technical support
  • Sales processing
  • Call tracking
  • Account auditing
  • Complaint resolution
  • Payment processing
  • Team collaboration
  • Problem solving
  • Time management
  • Clear communication
  • Polite communication skills

Willing To Relocate

Dallas, TX

Timeline

Outreach Agent

Adecco
01.2023 - 12.2024

Customer Service Representative

Barrett Distribution Centers
11.2022 - 01.2023

Member Service Representative

NCD Dental
04.2022

Inbound Customer Service Rep

PFSweb
11.2019 - 02.2022

Call Center Agent

Lynx
08.2018 - 06.2019

Server

CC Young Senior Living
12.2016 - 12.2020

Admin Assistant

CRS LLC
08.2016 - 09.2018

High School Diploma -

H GRADY SPRUCE HIGH SCHOOL

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