Vernilla Calloway
McKinney,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Outreach Agent
Ciox Health
McKinney
10.2023 - Current
- My main duties and responsibilities of an outreach agent is to retrieve medical records
- Verify address and EMR systems and set up due date for medical records to be seen
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
Scheduling Coordinator
A First Name Basis
McKinney
04.2021 - 09.2023
- During my time here I scheduled clients to have a caregiver come to their home and assist them with daily living activities
- Also staffed caregivers with different clients through out the day.
Recruiter/Customer Service
SGS
Richardson
01.2018 - 04.2021
- Clinical Studies
- Overcame obstacles
- Build realationships
- Took on more of an consultant role to help customer help find the best test for them.
- Guided customers though different studies that saw fit for them
Caregiver
Outreach Health Services
McKinney
06.2017 - 01.2018
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Sales Associate and Cashier
Polo Ralph Lauren Factory Outlet
Allen
07.2017 - 10.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Education
Trade school in Office Administration -
North Texas Job Corps
01.2015
Skills
- Customer service abilities
- Appearance Scheduling
- Documenting information
- Resolving customer issues
- Ensuring customer satisfaction
- Problem-solving skills
- Positive Attitude
References
References available upon request.
Timeline
Outreach Agent
Ciox Health
10.2023 - Current
Scheduling Coordinator
A First Name Basis
04.2021 - 09.2023
Recruiter/Customer Service
SGS
01.2018 - 04.2021
Sales Associate and Cashier
Polo Ralph Lauren Factory Outlet
07.2017 - 10.2017
Caregiver
Outreach Health Services
06.2017 - 01.2018
Trade school in Office Administration -
North Texas Job Corps
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