Denise Lawrence
Indianapolis,IN
Summary
Driven Outreach Agent with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.
Overview
9
9
years of professional experience
Work History
Outreach Agent
Ciox Healthcare
05.2020 - Current
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
Customer Service Representative
Broadpath
04.2019 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assembly Worker
Baxter
01.2015 - 01.2019
- Completed assigned tasks quickly to decrease production time.
- Followed detailed assembly instructions, processes and procedures.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Notified supervisor of issues with equipment or production.
Education
High School Diploma -
West Bolivar High School
RosedaleSkills
- Customer Service and Assistance
- Production Quotas
- Sales Strategies
- Multitasking Abilities
- Dependable and Responsible
- Lease Drafting
Timeline
Outreach Agent
Ciox Healthcare
05.2020 - Current
Customer Service Representative
Broadpath
04.2019 - 04.2020
Assembly Worker
Baxter
01.2015 - 01.2019
High School Diploma -
West Bolivar High School