Jada Cobb
Raleigh,North Carolina
Summary
Dedicated and detail-oriented professional with a strong background in customer service and healthcare administration. Experienced in managing sensitive data, maintaining compliance, and delivering exceptional service to clients. Proven ability to adapt to dynamic environments while maintaining accuracy and professionalism. Seeking opportunities to leverage my skills in a customer-focused or administrative role.
Overview
2
2
years of professional experience
Work History
Outreach Agent
Ciox Health/Datavant
Raleigh, NC
01.2023 - Current
- Act as a liaison between healthcare providers, patients, and internal teams to retrieve and process medical records in compliance with HIPAA regulations
- Handle sensitive information with discretion, ensuring confidentiality and accuracy in document management
- Utilize proprietary systems to track, organize, and update patient data efficiently
- Address client and provider inquiries promptly, demonstrating excellent problem-solving and communication skills
- Collaborate with team members to meet deadlines and maintain a high standard of service
- Consistently recognized for meeting or exceeding performance metrics for record retrieval
- Played a key role in reducing processing times through attention to detail and efficient workflows
Customer Service Employee
Walmart
Raleigh, NC
01.2023
- Delivered exceptional customer service by assisting customers with purchases, returns, and inquiries
- Operated cash registers and ensured accurate cash handling, balancing tills at the end of shifts
- Resolved customer complaints efficiently, maintaining professionalism and empathy in high-pressure situations
- Restocked shelves, maintained cleanliness, and ensured merchandise was displayed effectively to enhance the shopping experience
- Consistently received positive feedback from customers and management for excellent service
- Trained new employees on company policies and procedures, improving team performance
Education
High School Diploma -
Enloe High School
Raleigh, NC07-2022
Skills
- Medical record management
- HIPAA compliance
- Electronic health record systems (EHR)
- Excellent communication
- Conflict resolution
- Relationship-building skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Data entry
- Proprietary database systems
- Strong attention to detail
- Time management
- Multitasking in fast-paced environments
Hobbies and Interests
Committed to personal and professional growth, with a passion for helping others.
Personal Information
Date of Birth: 04/19/04
Professionaltraits
- Dependable
- Quick learner
- Adaptable to new challenges
Timeline
Outreach Agent
Ciox Health/Datavant
01.2023 - Current
Customer Service Employee
Walmart
01.2023
High School Diploma -
Enloe High School