Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

Alexsandra Talabay

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Content Moderator

Taskus
San Antonio, TX
10.2019 - Current
  • Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
  • Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.


Certified Pawnbroker

EZ Pawn
San Antonio, TX
09.2018 - 09.2019
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Made loans on various items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Assessed quality and value of incoming items and offered customers loans.
  • Performed store open and close procedures as part of shift responsibilities.
  • Processed new inventory to ready for stocking on sales floor.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Organized store shelves to display most attractive inventory.

Patient Liaison 2

NCCM/HCA
San Antonio, TX
10.2015 - 08.2018
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Entered details into computer systems and managed database of information.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Customer Service Representative

Conduit Global
San Antonio, TX
02.2015 - 09.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.

Cashier/Professional Dog Groomer

Petsmart
San Antonio, TX
11.2012 - 02.2015
  • Trimmed nails using clippers and grinders.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Met with clients to discuss cut and style preferences prior to caring for animals.

Professional Groomer

Towne North Animal Hospital
San Antonio, TX
07.2014 - 07.2014
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Maintained cleanliness and presentation of the grooming floor.
  • Met with clients to discuss cut and style preferences prior to caring for animals.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.

Education

High School Diploma -

John Jay High School
San Antonio Tx
06.2012

Skills

  • Item Pricing
  • Liaison Skills
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Problem Identification
  • Visual Merchandising
  • Inbound Phone Calls
  • Loan Paperwork
  • Data Entry

Certification

Pawnbroker Certification

Volunteer

Volunteered for Blue Santa with SAPD for 6 years straight

Timeline

Content Moderator

Taskus
10.2019 - Current

Certified Pawnbroker

EZ Pawn
09.2018 - 09.2019

Patient Liaison 2

NCCM/HCA
10.2015 - 08.2018

Customer Service Representative

Conduit Global
02.2015 - 09.2015

Professional Groomer

Towne North Animal Hospital
07.2014 - 07.2014

Cashier/Professional Dog Groomer

Petsmart
11.2012 - 02.2015

High School Diploma -

John Jay High School

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Alexsandra Talabay