Marissa Roman
Austin,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Pawn Manager
First Cash Pawn
Austin, Texas
05.2026 - 08.2026
- Managed daily operations of pawn shop, ensuring smooth workflow and customer service.
- Trained and supervised staff on pawn procedures and customer interactions.
- Evaluated items for pawn value, utilizing market knowledge and appraisal techniques.
- Maintained inventory records and monitored stock levels for efficiency.
- Implemented security measures to protect assets and ensure safety of transactions.
- Handled customer inquiries, resolving issues with professionalism and care.
- Developed promotional strategies to enhance store visibility and attract customers.
- Ensured compliance with local regulations governing pawn operations and transactions.
- Worked closely with law enforcement officials when necessary to investigate suspicious activity related to pawns or sales transactions.
- Evaluated merchandise quality before accepting items for sale or loan in order to protect customers from fraud.
- Monitored staff performance to ensure proper execution of job duties as well as compliance with company standards.
- Resolved customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
- Negotiated prices with vendors for new merchandise purchases.
- Implemented training programs designed to increase employee knowledge about products, services and industry practices.
- Analyzed sales data to determine areas where improvements could be made.
- Coached team members on how to properly assess value of items offered as collateral against a loan or purchase price.
- Prepared weekly and monthly reports detailing transaction activity within the store.
- Assisted customers in selecting appropriate products and services based on their needs.
- Tracked stock levels regularly to ensure adequate inventory was available at all times.
- Collaborated with other managers to develop strategies for increasing store revenue.
- Managed store budget by monitoring expenses, controlling costs and analyzing financial reports.
- Supervised daily operations of the pawn shop, including customer service, cash handling and merchandise display.
- Developed and implemented policies and procedures for loan processing, record keeping, inventory management and security.
- Maintained accurate records of all pawn loans and sales transactions.
- Participated in local community events as part of outreach efforts aimed at promoting the business brand.
- Set terms for loans and collateral, including rate, fee and expiration date.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
Carbuyer
Pick Your Part
Austin, Texas
10.2025 - 05.2026
- Evaluated vehicle condition for purchase decisions at automotive recycling site.
- Negotiated purchase agreements with individual sellers and businesses for used cars.
- Collaborated with inventory team to assess market demand and pricing strategies.
- Conducted research on vehicle history and market trends to inform purchasing choices.
- Maintained accurate records of vehicle acquisitions and sales transactions.
- Developed relationships with local dealerships to source quality vehicles for resale.
- Ensured compliance with company policies and environmental regulations during purchases.
- Assisted customers in selecting cars that meet their budget, lifestyle, and needs.
- Negotiated prices with car dealers and manufacturers to secure the best possible deals for customers.
- Inspected vehicles prior to purchase to ensure quality standards are met.
- Organized paperwork for all transactions, including contracts and loan documents.
- Managed inventory levels by tracking stock availability at multiple locations.
- Maintained communication with customers throughout the entire buying process.
- Compiled detailed reports of customer information to determine appropriate financing options.
- Developed relationships with car dealerships and other vendors to facilitate better pricing arrangements.
- Facilitated delivery of cars from dealer lots by scheduling transport services according to customer requirements.
- Attended conferences, trade shows, and training sessions to stay informed of industry developments.
- Monitored inventory levels and placed orders for additional stock when necessary.
- Tracked and approved procurement plans and inventory levels.
- Researched competitors and sourced new vendors.
- Organized inventory for multiple locations and diversified product selections.
- Synchronized supply chain inventory with customer demand to mitigate excess and obsolete inventory.
- Assessed trends and inventory usage to provide maximum product coverage for different time frames.
Dispatcher
Southside Wrecker Svc
Austin, Texas
03.2025 - 09.2025
- Ordered supplies or equipment to issue to personnel.
- Arranged for repairs to restore service and schedules.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Addressed questions, problems or requests for service or equipment.
- Received or prepared work orders.
- Prepared daily work and run schedules.
- Recorded results of service calls to create report summaries for senior management.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Developed strategies for improving efficiency within the dispatch department.
- Participated in team meetings discussing changes in procedures or processes.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Received and dispatched calls for emergency services.
- Maintained logs of all incoming calls and assigned tasks.
Dispatcher
Ez Automotive & Towing
Austin, Texas
10.2019 - 03.2025
- Coordinated towing operations to ensure timely service for customers.
- Managed communication between drivers and clients for efficient dispatching.
- Utilized GPS systems to track vehicle locations and optimize routes.
- Scheduled appointments and assigned drivers based on availability and location.
- Monitored vehicle maintenance schedules to ensure fleet readiness.
- Provided excellent customer service by addressing client inquiries promptly.
- Documented dispatch logs and maintained accurate records of operations.
- Trained new dispatchers on protocols and operational procedures effectively.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily delivery and work schedules to maximize coverage.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Identified locations and needs of callers to accurately send assistance.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Processed payroll for diverse employee groups using advanced payroll software.
- Reviewed timecards and attendance records for accuracy and compliance.
- Coordinated with HR to update employee information and benefits enrollment.
Sales Representative
Delaware North
Austin, Texas
09.2019 - 08.2021
- Engaged customers by providing product knowledge and recommendations.
- Managed inventory levels to ensure product availability and minimize shortages.
- Collaborated with team members to create an inviting sales environment.
- Processed customer transactions accurately and efficiently at the point of sale.
- Maintained visual merchandising standards to highlight featured products effectively.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Greeted and assisted customers to foster positive experiences.
Housekeeper
Westminster Community
Austin, Texas
02.2018 - 08.2021
- Maintained cleanliness in resident rooms and common areas daily.
- Utilized cleaning equipment and supplies effectively for thorough sanitation.
- Organized and restocked cleaning supplies to ensure availability for staff.
- Assisted in laundry services, including washing, drying, and folding linens.
- Collaborated with staff to meet residents' specific cleaning requests promptly.
- Adhered to safety protocols while performing cleaning tasks throughout the facility.
- Trained new team members on best practices for efficient housekeeping operations.
- Reported maintenance issues to management for timely resolution and care continuity.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Followed safety procedures when handling hazardous materials.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
Construction Worker
Swinerton Builders
Austin, Texas
06.2018 - 10.2020
- Collaborated with team members to ensure project timelines were met.
- Followed safety protocols to maintain a secure work environment.
- Prepared job sites by clearing debris and organizing materials.
- Communicated effectively with supervisors regarding project needs and updates.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Provided assistance to supervisors when needed completing additional duties as assigned.
Sales Associate
Valero
Austin, TX
01.2016 - 04.2019
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Stocked shelves and replenished inventory as needed.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Crockett High School
Austin, TX05-2014
Skills
- Pawn operations
- Item appraisal
- Inventory management
- Loan processing
- Compliance monitoring
- Customer relationship management
- Market research
- Problem solving
- Staff training
- Team leadership
- Conflict resolution
- Time management
- Merchandising strategies
- Marketing techniques
- Loan writing
- Documentation skills
- Contract writing
- Cash flow management
- Law enforcement cooperation
- Personable demeanor
- Sales proficiency
- Item pricing
- Inventory coordination
- Online store management
- Contract preparation
- Service orientation
- Financial management
- Pricing structures
- Material resources management
- Teamwork orientation
- Store audits
- Task delegation
- Analytical skills
- Cost control
- Reliability
- Organizational skills
- Schedule oversight
- Work Planning and Prioritization
- Crisis management
- Business analysis
- Good judgment
- Staff management
- Management consultation
- Microsoft Excel
- Data analysis
- Equipment appraisal
- Effective communication
- Microsoft Visio
- Microsoft Project
- Software configuration
- Microsoft intune
- Windows virtual desktop
- Project management
- Microsoft identity manager
- Microsoft system center
- Outlook configuration
- Microsoft teams
- Project planning
Timeline
Pawn Manager
First Cash Pawn
05.2026 - 08.2026
Carbuyer
Pick Your Part
10.2025 - 05.2026
Dispatcher
Southside Wrecker Svc
03.2025 - 09.2025
Dispatcher
Ez Automotive & Towing
10.2019 - 03.2025
Sales Representative
Delaware North
09.2019 - 08.2021
Construction Worker
Swinerton Builders
06.2018 - 10.2020
Housekeeper
Westminster Community
02.2018 - 08.2021
Sales Associate
Valero
01.2016 - 04.2019
High School Diploma -
Crockett High School