Angel Alberto
MORENO VALLEY,CA
Summary
Dedicated Pawn Manager with expertise in customer service, compliance management, and inventory control. Proven ability to train staff and resolve inquiries effectively. Dynamic professional with a solid background in customer service and inventory management. Recognized for attention to detail and effective communication skills, aiming to leverage expertise in compliance and staff training to drive business success.
Overview
3
3
years of professional experience
Work History
Pawn Manager
EMPIRE JEWELRY & LOAN
MORENO VALLEY, CA
11.2023 - Current
- Managed daily operations of pawn transactions and customer interactions.
- Trained staff on appraisal techniques for jewelry and valuable items.
- Oversaw compliance with local regulations and company policies in transactions.
- Maintained accurate inventory records for items in pawn and retail sales.
- Resolved customer inquiries and disputes with effective communication skills.
- G.I.A Jewelry Essentials Certificate
Kitchen Staff Member
Alux Bar + Grill
MORENO VALLEY, CA
02.2026 - 05.2026
- Assisted in food preparation and cooking under chef supervision.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Followed safety and hygiene protocols to ensure a safe working environment.
- Supported team members during busy service hours to meet customer demands.
- Operated kitchen tools and equipment while adhering to safety guidelines.
- Updated food handlers certificate & card Riverside county April 2, 2028
Education
Jewelry Essentials - Gems
Gemological Institute of America
San Diego 05-2026
Skills
- Jewelry appraisal
- Customer service
- Staff training
- Compliance management
- Inventory control
- Effective communication
- Loan processing
- Team collaboration
- Cash flow management
- Store audits
Timeline
Kitchen Staff Member
Alux Bar + Grill
02.2026 - 05.2026
Pawn Manager
EMPIRE JEWELRY & LOAN
11.2023 - Current
Jewelry Essentials - Gems
Gemological Institute of America