Patricia Garcia
Demonstrated record of accomplishment in maximizing revenue and profits through successful promotional strategies and loan structuring plans. Devoted to keeping operations running smoothly, customers satisfied and inventory moving. Well-organized and proactive with a strong attention to detail and systematic approach. Sales-oriented professional committed to delivering high levels of customer satisfaction and retention. Unparalleled knowledge of pawn shop business practices and legalities, as well as awareness of importance of gross margin. Outgoing Pawnbroker well-versed in assessing items and negotiating prices. Knowledgeable about handling money, establishing loans and Area of expertise. Strong communication and customer service skills. Proficient sales and service team member familiar with pawn shop operations and legal requirements. Good mathematical and problem-solving skills.
Work History
Dispatcher
3 Years 2 Months- Coordinated emergency response operations to ensure timely dispatch of mobile health units.
- Utilized scheduling software to optimize resource allocation and improve operational efficiency.
- Monitored real-time communication channels to facilitate accurate information exchange among team members.
- Assisted in training new dispatch staff on procedures and system usage for efficient workflow management.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Lead Certified Pawnbroker
8 Years- Educated customers and loan applicants about property values using ezsystem database to demonstrate variances.
- Worked with customers to develop loans worth up to $1650 according to personal needs, preferences and payment abilities.
- Priced and resold items that remained unclaimed by owners.
- Complied with local, state and federal laws in reviewing identification.
- Opening & closing the business and all cash drawers.
- Key holder
- Training and leading team members.