Kirsy Gomez Santos
Hillsborough,NJ
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Banking Teller
Santander Bank Us
03.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Opening and Closing procedure.
- Cash handling.
- Bank Checks.
- Order Checks for our customers.
- Update Customers Information.
- Set Up debit and credit card pin.
- Change pin for debit card.
- OTP And Doc Capture for customers authentication.
- Buy/Sell money to/from the Vault.
- Inter Teller transfer.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with technical support inquiries.
Customer Service Representative
Raymour & Flanigan Furniture And Mattress Store
03.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
Teller Associate
Capital One Bank N.A
09.2008 - 03.2009
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with training of new tellers on policies and procedures.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed applications for new accounts.
- Monitored and verified suspicious activity on customer accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Generated monthly reports on customer activity and customer feedback.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
- Cross-sold credit cards, loans and other bank products.
- Executed wire transfers, stop payments and account transfers.
Education
No Degree - Human Resources Management
Unicaribe University
Dominican Republic07.2004
Skills
- Data Security and Validation
- Cash Handling Expertise
- Exceptional Microsoft Excel Skills
- Business Development
- Daily Logs
- Cash Counting
- Teller Training
- Customer Relationship Management
- Teller Auditing
- Investigate Discrepancies
- Identity Verification
- Secure Bank Vaults
- Safe Deposit Box Oversight
- Accurate Money Handling Skills
- Product and Service Sales
- Fraud Identification
- Staff Assistance
- Foreign Currency Exchanges
- Excellent Time Management Skills
- Maintaining Clean Work Areas
- Cash Supply Orders
- Bill Payment Receipt
- Spanish Speaking
- Bank Services and Products Recommendation
- Count Currency
- Night and Safe Deposit Procedures
- Currency Packaging
- Excellent Communication Skills
- Banking
- Clerical Support
- Identification Checks
- Teller Transactions
- Balance Cash Drawers
- Delinquency Notifications
- New Teller Training
- Math Aptitude
- Learning Programs
- Cashier's Checks
- Balance Transfers
- Cash Transactions Processing
Certification
- 2022 Deposit Compliance Certified.
- 2022 Complaints Awareness Certified.
- 2022 Elder and Vulnerable Adult Abuse Certified.
- 2022 FDIC Insurance Coverage Certified.
- 2022 Information & Cyber Security Acceptable Use Agreement and Attestation Certified.
- 2022 Retail Network Records Management Certified.
- 2022 Sales Practice Attestation Certified.
- 2022 SBNA Deposit Regulations Certified.
- Others.
Timeline
Retail Banking Teller
Santander Bank Us
03.2023 - Current
Customer Service Representative
Raymour & Flanigan Furniture And Mattress Store
03.2022 - 11.2022
Teller Associate
Capital One Bank N.A
09.2008 - 03.2009
No Degree - Human Resources Management
Unicaribe University
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