Justin Jones
North Palm Beach,FL
Summary
Accomplished Pawnbroker and Intelligence Analyst with a proven track record at Palm Beach Pawn King and the US Air Force. Skilled in appraisal knowledge and effective communication, I excel in negotiation and financial management, achieving significant profitability and customer satisfaction. Experienced in sales tactics and basic banking skills, I adeptly balance multiple priorities to meet and exceed profitability objectives.
Overview
5
5
years of professional experience
Work History
Pawnbroker
Palm Beach Pawn King
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on electronics, tools, jewelry, coins and bullion, firearms, and a variety of other items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Handled over 20 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Assessed quality and value of incoming items and offered customers loans.
- Sold variety of items to over 30 daily customers, working to upsell package items and exceed sales goals.
- Processed new inventory to ready for stocking on sales floor.
- Implemented strict security measures including surveillance systems monitoring, access control procedures adherence among staff members ensuring a safe environment for both customers staff members alike.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Implemented and maintained online eBay store with over 2000 items.
Intelligence Analyst
US Air Force
Las Vegas, NV
12.2016 - 12.2021
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Coordinated with other intelligence agencies to share information and resources.
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
Education
College of Southern Nevada
Las Vegas, NVSkills
- Cash Flow Management
- Effective communicator
- Teamwork orientation
- Appraisal Knowledge
- Security Procedures
- Inventory Management
- Inventory Coordination
- Sales proficiency
- ATF guidelines
- Loan Processing
- Legal Compliance
- Negotiation
- Security awareness
- Upselling techniques
- Financial Management
- Quality Control Analysis
- Item Pricing
- Pricing Structures
- Online store management
- Item valuation
- Item evaluations
- Valuation expertise
- Loan paperwork
- Personable demeanor
- Merchandise purchasing
- Loan writing
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Digital marketing tools
Timeline
Intelligence Analyst
US Air Force
12.2016 - 12.2021
Pawnbroker
Palm Beach Pawn King
College of Southern Nevada