Andrew Valdivia
1602 Plaza Del Amo,CA
Summary
Dynamic professional with extensive experience as a Pawnbroker at AAA Pawn Shop, excelling in cash flow management and relationship building. Proven track record in negotiating fair prices and enhancing customer satisfaction, while training staff to uphold high service standards. Adept at inventory management and maintaining legal compliance, ensuring operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Pawnbroker
AAA Pawn Shop
2022 - Current
- Developed strong relationships with customers, enhancing repeat business and loyalty.
- Trained new staff on operational procedures and customer service best practices.
- Implemented efficient workflows to streamline transactions and improve customer experience.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on items after closely inspecting item values
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Handled daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Organized store shelves to display most attractive inventory.
- Greeted incoming customers
Delivery Driver
Bird Deliveries
2020 - 2022
- Navigated routes efficiently to ensure timely deliveries and customer satisfaction.
- Communicated effectively with customers regarding delivery status and any potential delays.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Assisted in training new drivers on best practices for delivery operations and customer interaction.
- Adapted to varying schedules and traffic conditions to optimize delivery times consistently.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Office Manager
Bird Deliveries
2020 - 2022
- Managed daily office operations, ensuring efficient workflow and communication across departments.
- Oversaw inventory management, coordinating supplies and equipment for optimal resource allocation.
- Implemented scheduling systems to streamline staff assignments and improve time management.
- Trained new employees on office procedures, fostering a collaborative and productive environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Office Clerk
Prime Floral
2016 - 2018
- Assisted with daily office operations to enhance workflow efficiency.
- Maintained organized filing systems for easy document retrieval.
- Operated standard office equipment, including printers and copiers.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
Shipping and Receiving Clerk
Prime Floral
2013 - 2016
- Managed inbound and outbound shipments, ensuring compliance with safety and regulatory standards.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
Education
Ventura High School
Ventura, CASkills
- Cash flow management
- Effective communicaton
- Negotiations
- Documentation skills
- Training and coaching
- Inventory management
- Loan processing
- Legal compliance
- Negotiation
- Upselling techniques
- Item pricing
- Appraisals
- Online store management
- Estimations strength
- Loan paperwork
- Personable demeanor
- Merchandise purchasing
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Customer satisfaction
- Team leadership
- Decision-making
- Adaptability and flexibility
- Cash handling
- Relationship building
- Self motivation
- Professionalism
- Opening and closing procedures
- Time management abilities
- Processing payments
Timeline
Pawnbroker
AAA Pawn Shop
2022 - Current
Delivery Driver
Bird Deliveries
2020 - 2022
Office Manager
Bird Deliveries
2020 - 2022
Office Clerk
Prime Floral
2016 - 2018
Shipping and Receiving Clerk
Prime Floral
2013 - 2016
Ventura High School