Deziree Almaguer
Houston,TX
Summary
I am very experienced in customer service with 5 +years experience. I am great at problem solving. I am also proficient at adapting to new environments! I Responded to guest inquiries and resolved issues promptly and professionally. I pride myself in insuring a positive experience for not only for guest but for my coworkers as well.
Overview
7
7
years of professional experience
Work History
Pawnbroker
Ezpawn
12.2021 - Current
- Maintained accurate records of all transactions and inventory.
- Verified authenticity and value of items brought in for pawning or selling.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Negotiated loan repayment plans with customers when necessary.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Monitored security cameras for suspicious activity throughout the store.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Ensured the store was kept clean, neat and organized at all times.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
Front Desk Receptionist
Kennedy Law
09.2019 - 10.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Customer Service Representative
Boost Moblie
12.2018 - 2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma -
Sterling High School
Houston, TX07-2019
Skills
- Inventory Coordination
- Loan coordination
- Training and coaching
- Merchandise purchasing
- Documentation skills
- Security standards
- Inventory Management
- Sales proficiency
- Cash Flow Management
- Loan writing
- Store audits
- Pricing Structures
- Loan Processing
- Negotiation
- Marketing tactics
- Cash flow management
- Security procedures
Timeline
Pawnbroker
Ezpawn
12.2021 - Current
Front Desk Receptionist
Kennedy Law
09.2019 - 10.2021
Customer Service Representative
Boost Moblie
12.2018 - 2019
High School Diploma -
Sterling High School