Lindsey Nickerson
San Antonio,TX
Summary
Accomplished Quality Management Lead with a proven track record at ENT And Allergy Associates, enhancing product quality and customer satisfaction through comprehensive quality management systems and internal audits. Expert in quality training and fostering high-performance cultures, significantly boosting company growth and operational excellence.
Overview
11
11
years of professional experience
Work History
Quality Management Lead
ENT And Allergy Associates
2021.05 - Current
- Conducted internal audits for continuous improvement and ensured compliance with industry standards.
- Enhanced product quality by implementing comprehensive quality management systems and processes.
- Ensured consistent high-quality output from suppliers through ongoing monitoring, auditing, and feedback loops.
- Maintained a culture of continuous improvement by encouraging employee engagement in process enhancements initiatives.
Business Owner
5th And Pine Photography
2019.09 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Production Assistant
Oxiteno
2016.04 - 2017.06
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Communicated with other crew members via walkie talkies to coordinated production activities.
Sales Lead
MMLJ Inc.
2013.01 - 2015.06
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Education
Associate of Arts - Criminal Law
San Jacinto College District
Pasadena, TX05.2009
Skills
- Quality Training
- Customer Satisfaction
- Quality Tools
- Internal Audits
- Quality Planning
- Quality Management Systems
Timeline
Quality Management Lead
ENT And Allergy Associates
2021.05 - Current
Business Owner
5th And Pine Photography
2019.09 - Current
Production Assistant
Oxiteno
2016.04 - 2017.06
Sales Lead
MMLJ Inc.
2013.01 - 2015.06
Associate of Arts - Criminal Law
San Jacinto College District
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