Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Nickerson

San Antonio,TX

Summary

Accomplished Quality Management Lead with a proven track record at ENT And Allergy Associates, enhancing product quality and customer satisfaction through comprehensive quality management systems and internal audits. Expert in quality training and fostering high-performance cultures, significantly boosting company growth and operational excellence.

Overview

11
11
years of professional experience

Work History

Quality Management Lead

ENT And Allergy Associates
05.2021 - Current
  • Conducted internal audits for continuous improvement and ensured compliance with industry standards.
  • Enhanced product quality by implementing comprehensive quality management systems and processes.
  • Ensured consistent high-quality output from suppliers through ongoing monitoring, auditing, and feedback loops.
  • Maintained a culture of continuous improvement by encouraging employee engagement in process enhancements initiatives.

Business Owner

5th And Pine Photography
09.2019 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Production Assistant

Oxiteno
04.2016 - 06.2017
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Maintained a safe and clean work environment, contributing to overall team productivity.
  • Reduced production errors through close attention to detail and thorough quality control checks.
  • Communicated with other crew members via walkie talkies to coordinated production activities.

Sales Lead

MMLJ Inc.
01.2013 - 06.2015
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.

Education

Associate of Arts - Criminal Law

San Jacinto College District
Pasadena, TX
05.2009

Skills

  • Quality Training
  • Customer Satisfaction
  • Quality Tools
  • Internal Audits
  • Quality Planning
  • Quality Management Systems

Timeline

Quality Management Lead

ENT And Allergy Associates
05.2021 - Current

Business Owner

5th And Pine Photography
09.2019 - Current

Production Assistant

Oxiteno
04.2016 - 06.2017

Sales Lead

MMLJ Inc.
01.2013 - 06.2015

Associate of Arts - Criminal Law

San Jacinto College District

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Lindsey Nickerson