Denecia Stokley
San Antonio,TX
Summary
Proven leader and strategic problem-solver with a track record of enhancing client success and operational efficiency at Home Depot. Excelled in leadership and crisis management, boosting client retention by 20%. Skilled in regulatory compliance, customer service, and Microsoft Office Suite. Awarded for exceptional performance and safety commitment, embodying strong communication and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote Customer Success Specialist
Home Depot
San Antonio, TX
03.2022 - Current
- Client Relations: Built and maintained strong relationships with clients, ensuring their needs were met and exceeded.
- Account Management: Managed client accounts, providing regular updates and addressing any concerns to ensure client satisfaction.
- Program Implementation: Assisted clients in the successful implementation of products and services, offering guidance and support throughout the process.
- Data Analysis: Analyzed client data to identify trends and areas for improvement, providing actionable insights to enhance client success.
- Improved client retention rate by 20% through proactive account management and exceptional service.
- Recognized as Employee of the Month for outstanding performance and client satisfaction
Hybrid Customer Service Associate
Grady Memorial Hospital
Atlanta, GA
09.2019 - 03.2022
- Customer Support: Provided exceptional customer service to patients and their families, addressing inquiries and resolving issues promptly and efficiently.
- Administrative Management: Managed patient records, scheduled appointments, and coordinated with medical staff to ensure smooth operations.
- Communication: Acted as a liaison between patients and medical professionals, ensuring clear and effective communication.
- Problem Solving: Identified and resolved customer issues, enhancing patient satisfaction and improving overall service delivery.
- Consistently received high customer satisfaction scores for exceptional service.
- Implemented a new patient feedback system that improved service quality by 15%.
Aviation Boatswain's Mate Handler
United States Navy, Boatswain's Mate
Bremerton, WA
09.2014 - 09.2019
- Operational Coordination: Managed the movement, storage, and securing of aircraft on flight decks and in hangar bays, ensuring seamless operations and adherence to safety protocols.
- Leadership: Supervised and trained a team of 15+ personnel, conducting performance evaluations and implementing training programs to enhance team efficiency.
- Regulatory Compliance: Conducted regular inspections and audits to ensure compliance with Navy and Department of Defense safety regulations.
- Emergency Response: Responded effectively to emergency situations, playing a key role in firefighting and damage control operations.
- Administrative Duties: Maintained detailed records of aircraft movements and maintenance activities, preparing comprehensive reports for higher command review.
- Awarded the Navy and Marine Corps Achievement Medal for exceptional performance.
- Recognized for outstanding leadership and commitment to safety, resulting in zero incidents during tenure.
Education
Bachelor Of Arts For Teaching -
San Antonio College
San Antonio, TXBachelors In Science - Healthcare Administration
American Military University
Charles Town, WV02.2021
Skills
- Leadership and team management
- Regulatory compliance and safety protocols
- Customer service and client relations
- Program implementation and support
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong communication and interpersonal skills
- Problem-solving and crisis management
Certification
- Department of Defense Security Clearance
- Aircraft Firefighting and Damage Control Certification
- Safety and Hazardous Materials Handling Certification
- Scrum Master
- Lean Sigma ( Yellow)
- Lean Sigma ( White)
- Lean Sigma ( Green)
Timeline
Remote Customer Success Specialist
Home Depot
03.2022 - Current
Hybrid Customer Service Associate
Grady Memorial Hospital
09.2019 - 03.2022
Aviation Boatswain's Mate Handler
United States Navy, Boatswain's Mate
09.2014 - 09.2019
Bachelor Of Arts For Teaching -
San Antonio College
Bachelors In Science - Healthcare Administration
American Military University