Nieisha Williams
Mableton,GA
Summary
Experienced Collections Agent bringing more than 2 years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Overview
5
5
years of professional experience
Work History
Collections Agent
Purpose Financial
Troy, MI
07.2022 - Current
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
Medical Receptionist
Kaiser Permanente
Nashville, TN
01.2020 - 06.2022
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Seasonal Customer Service Manager
Minted
San Fra, CA
07.2019 - 01.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
Education
High School Diploma -
Douglas County High School
Douglasville05-2015
Skills
- Repayment negotiations
- Aged account reporting
- Billing and collections best practices
- Debt management
- Medical Terminology
- Records Management
- Insurance Verification
- Training and mentoring
- Technical Support
- Schedule Coordination
- Call Monitoring
- One Call Resolution
- Interpersonal Skills
- Active Listening
Timeline
Collections Agent
Purpose Financial
07.2022 - Current
Medical Receptionist
Kaiser Permanente
01.2020 - 06.2022
Seasonal Customer Service Manager
Minted
07.2019 - 01.2020
High School Diploma -
Douglas County High School
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