Tiffany Marie Record
Lithonia,GA
Summary
Objectives: Dynamic HRIS, Benefits and Implementation professional; experienced in all facets of benefits administration, system management, training, and implementation of software products.
Overview
11
11
years of professional experience
Work History
Director of Benefits & HRIS Systems
Sheltering Arms for Kids
Atlanta, GA
09.2021 - Current
- Responsible for all administration and communication of benefits operations; providing special guidance and assistance for thirteen locations and over 400 employee and center directors
- Proficient with ADP WFH HRIS/Benefit System and software application for administration and implementation processes
- Design selected benefit plans, and assist with the plan set up and implementing Open Enrollment activities
- Mandate government regulations related to benefit programs and standard filing – ERISA, FMLA, COBRA, PPACA, BLS, and EEOC, BLS and DOL Reporting
- Manage 401k administration, while project managed all audits, ensured compliance, and managed all employee communications as it relates to benefits administration
- Responsible and handled all Leave of Absence policies: to include: FMLA/STD/LTD and Personal Leaves
- Oversee HR Coordinator ensure New Hire, Terminations and HR related duties are handled in a timely manner
- Assist payroll manager with time and attendance module; payroll/benefit adjustments and time off approvals
- Work closely with the VP of HR to ensure operations of HR are running as it relates to nonprofit policies and procedures.
- Contributed expertise and performed data analysis for health, welfare, and retirement plans for acquisitions and union negotiations
Benefit Implementation Consultant
Vensure PEO Services
Duluth, GA
06.2021 - 09.2021
- Facilitated and conducted open enrollment for various clients following their HR and Payroll onboarding
- Managed tasks assigned and perform implementation calls and presentations with internal team and client
- Attended weekly benefit meetings to review upcoming implementations, discuss deadlines and future pipeline business
- Worked with 3rd party teams and vendors to provide accurate details, resulting in increased adoption of business
- Set up and build all benefit plans, and create enrollment profiles for all clients onboarding benefits software module
- Maintained knowledge of requirements, regulations, and compliances of benefit plans, such as Medical underwriting threshold of 35% maximum profit expectancy
- Confidently lead and drove progress for successful and speedy implementation; exceeding client expectations throughout the enrollment onboarding process.
Benefit Administrator
Johnson Service Group/Staffing
Atlanta, GA
07.2020 - 06.2021
- Responsible for all administration of benefits operations, compliance filings, Cobra tracking, and LOA maintenance
- Teamed up with brokers on any new benefits policies, consult and supervise the administration of existing plans set up
- Managed day-to-day benefit administration responsibilities to include new hires, terminated employees, updating benefit premiums, and maintaining retirement plan and contributions, status change files
- Conducted Open enrollment and handle all implementation aspects of benefit and retirement systems, including setting up, data audits, and configurations of employee portals.
- Planned and delivered multiple events per year focused on enhancing employee satisfaction
- Expedited benefit delivery by establishing working relationships with benefit providers
Benefit Consultant, Managed Services (Contractor)
Namely, LLC
Alpharetta, GA
02.2019 - 10.2020
- Project managed 1400+ clients with ARR of 5.7 million on managed services benefit operations team
- Developed and maintained strong relationships at strategic and operational levels with assigned clients
- Triages and troubleshoot and resolved complex benefits issues within the salesforce case management system within 24-48 SLA
- Managed platform configurations (i.e., benefit plans, rates) and provide ongoing platform support; carried feed initiations for new feed requests; existing clients with Carrier feed errors and reconciliations
- Trained clients on existing system features to ensure optimal product utilization; and initiating product upsell.
- Created plans and communicated deadlines to ensure projects were completed on time
- Actively listen to customers' requests, confirming full understanding before addressing concerns
- Increased customer satisfaction by resolving EDI & Benefit Carrier issues.
Benefit Specialist
Managed, Ultimate Software, LLC
Alpharetta, GA
05.2016 - 01.2018
- Worked as part of GE Appliance, Haier team; providing benefit administration services to over 10,000+ employees supporting all inquiries received in main Inbox and voicemails received from employees and GEA management team.
- Acted as liaison with benefit carriers, resolving employee updates and complex questions on plan’s provisions
- Conducted research on workflow cases, providing resolutions for employees within a 24hr-48hr SLA
- Handled all benefit appeals, as part of the election of the benefits Appeal Committee.
- Scheduled and process payroll adjustments for payroll, for all pay frequencies.
- Worked closely with VP of HR and Payroll team to maintain optimum levels of communication to effectively and efficiently complete projects.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Open Enrollment Specialist
ADP, LLC
Elk Grove Village, IL
08.2008 - 03.2015
- Project managed over 90-100 Open Enrollment projects, from start to finish with an average survey score of 95%
- Configured system with new benefit plan setups and self-service life event profiles
- Completed full review of payroll test files, to ensure successful first processing of open enrollment elections
- Worked as a client service supporter, providing quality service on inbound/outbound calls for HR, Payroll, and Time & Attendance
- Open Enrollment Specialist assisting clients with benefit plan set up, reports, connections, and imports
- Assisted assigned client base on various issues and provided resolutions on various employee transactions of the following modules: recruitment, time off, performance reviews, life events workflows, self-services and security management system.
Education
PMP - Project Management Professional Certification - PMP - Project Management
Google Project Management Certification
Atlanta, GA03.2022
B.S - Business Administration Coursework
Colorado Tech University
03.2015
A.A.S - Business Administration
Colorado Tech University
2007
Business Concepts/ Mgmt. Certification - Business Management
Colorado Tech University
Colorado Springs, CO02.2007
Skills
- HRIS Administration
- Benefit Administration
- HR/Benefit Compliance
- ADP Workforce Now
- Organizational Skills
- Invoicing/Billing
- Microsoft Office Suite
- Training Skills
- Case Management-Salesforce
- Salesforce Case Mgmt
- EDI Connections Management
- Supervisory/Leadership
- Open Enrollment/Implementation
- Compliance Auditing-Reporting
- Organization and Time Management
- Self-Motivated
- Planning and Coordination
- Multitasking Abilities
- Data Management
- Google Workspace
- Problem-Solving
- Teambuilding
- Strategic planning
Timeline
Director of Benefits & HRIS Systems
Sheltering Arms for Kids
09.2021 - Current
Benefit Implementation Consultant
Vensure PEO Services
06.2021 - 09.2021
Benefit Administrator
Johnson Service Group/Staffing
07.2020 - 06.2021
Benefit Consultant, Managed Services (Contractor)
Namely, LLC
02.2019 - 10.2020
Benefit Specialist
Managed, Ultimate Software, LLC
05.2016 - 01.2018
Open Enrollment Specialist
ADP, LLC
08.2008 - 03.2015
PMP - Project Management Professional Certification - PMP - Project Management
Google Project Management Certification
B.S - Business Administration Coursework
Colorado Tech University
A.A.S - Business Administration
Colorado Tech University
Business Concepts/ Mgmt. Certification - Business Management
Colorado Tech University