Victor Obot
Towson,MD
Summary
Achieved operational excellence by implementing agile and ITIL methodologies in network operations. Enhanced efficiency through strategic use of ServiceNow, Jira, and Remedy for incident resolution and process automation. Delivered measurable improvements in dynamic tech environments as a certified Cisco Network Associate and product manager from Northwestern Kellogg School of Management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Network Quality & Assurance Manager
Huawei Technologies
01.2025 - Current
- Monitored real-time network performance dashboards and key performance indicators. Assisted in tracking latency, packet loss, and real-time outages. Supported restoration efforts by documenting timestamps.
- Oversaw incident ticket reviews escalated by NOC incident managers, ensuring SLA compliance.
- Executed root cause analysis (RCA) on major network outages and recurring issues to enhance system reliability.
- Optimized operational processes and performance to align with business objectives and enhance tool automation.
- Oversaw approval and validation of maintenance windows and network changes in collaboration with change management team.
- Compiled and delivered daily performance reports to senior management and MTN customers, highlighting trends and performance indices related to network outages.
- Assisted in managing daily operations to support team objectives. Collaborated with team members to streamline processes and improve efficiency. Provided administrative support to ensure smooth workflow.
Network Operations Manager
Huawei Technologies
08.2021 - 12.2024
- Designed and implemented operational strategies to enhance network performance and ensure alignment with business objectives.
- Developed and instituted NOC operational protocols adhering to ITIL standards, guaranteeing 100% SLA compliance.
- Oversaw engineering team to enhance client-network systems and expedite outage recovery efforts.
- Coordinated efforts with diverse technical teams to ensure security compliance and maintain comprehensive audit trails.
- Enhanced stakeholder communication during outages through collaboration with cross-product teams to support customer satisfaction and business objectives.
- Oversaw operational processes to optimize team performance and project delivery. Led initiatives to streamline workflows and improve resource allocation. Collaborated with stakeholders to align operational strategies with business goals.
IT Service Desk Manager
Huawei Technologies Co.
Lagos, Nigeria
12.2019 - 08.2021
- Led a team of 25+ engineers to enhance workflow efficiency for over 700 annual service tickets utilizing Jira OWS and MTN Remedy.
- Evaluated and documented outage trends utilizing Power BI to enhance operational efficiency.
- Optimized incident prioritization through automation using Python scripts, resulting in improved response accuracy.
- Facilitated post-incident reviews to identify gaps and enhance SLA compliance.
- Assisted in daily operations to support team objectives. Collaborated with colleagues to enhance workflow efficiency. Contributed to project completion by following established guidelines.
Business Analyst & Solutions Architect
Huawei Technologies Co.
Lagos, Nigeria
01.2018 - 11.2019
- Led integration of Remedy and OWS platforms for 10+ clients, enhancing operational efficiency.
- Developed tailored solutions based on client requirements, resulting in a 25% adoption rate improvement.
- Delivered 20+ workshops to upskill internal teams, driving product knowledge and reducing support costs.
- Partnered with RAN, TX and Core teams to resolve 50+ escalations using SQL-based troubleshooting tools.
- Monitored application-related issues and drive resolution with IT and business partners to ensure platforms continue to meet stakeholder expectations.
- Lagos, Nigeria
NOC Core Operations Engineer
Quali-serve Technologies Inc.
02.2015 - 12.2017
- Attained 95% resolution rate for layer 2/3 issues, significantly minimizing recurring faults by 20%.
- Oversaw network alarm monitoring across 30+ sites utilizing PRTG to enhance operational reliability.
- Oversaw monitoring of core network elements utilizing NOC tools and dashboards to identify router, switch, and EPC/IMS node failures.
- Executed initial troubleshooting of faults associated with IP/MPLS routing and core infrastructure.
- Facilitated collaboration with field engineers to expedite issue resolution.
- Executed configuration and troubleshooting using Cisco tools to enhance system stability.
IT Technical Support Engineer
CNSSL
09.2013 - 01.2015
- Monitored real-time network performance dashboards and key performance indicators. Assisted in tracking latency, packet loss, and real-time outages. Supported restoration efforts by documenting timestamps.
- Oversaw incident ticket reviews escalated by NOC incident managers, ensuring SLA compliance.
- Executed root cause analysis (RCA) on major network outages and recurring issues to enhance system reliability.
- Optimized operational processes and performance to align with business objectives and enhance tool automation.
- Oversaw approval and validation of maintenance windows and network changes in collaboration with change management team.
- Compiled and delivered daily performance reports to senior management and MTN customers, highlighting trends and performance indices related to network outages.
- Assisted in managing daily operations to support team objectives. Collaborated with team members to streamline processes and improve efficiency. Provided administrative support to ensure smooth workflow.
Education
Executive Certificate in Product Management -
Northwestern | Kellogg
12.2025
Bachelor of Science (Hons) - Electronics and Computer Engineering
Lagos State University
Nigeria04.2013
Skills
TCP/IP Protocols
Cisco Switch and Routing
Troubleshooting
Network Monitoring Tools
Jira
Remedy
Tableau
Power BI
SQL
Azure
Active Directory Server Management
Agile
Scrum
ITIL
ServiceNow
Team Leadership
Critical Thinking
Communication
Stakeholder Management
Strategic Planning
Cross-Functional Collaboration
SLA Compliance
Certification
- Certified Product Management - Kellogg School of Management
- Cisco Network Associate Certified
- Project Management Professional (PMP)
- Google Project Management Professional Certified
Professional Highlights
- Enhanced network performance by 93% by resolving critical incidents and optimizing traffic using NMS tools like MOS 700, Ericsson OSS and OWS.
- Reduced MTTR by 25% through efficient implementation of escalation protocols and real-time monitoring solutions.
- Streamlined service desk operations for over 700+ annual tickets, achieving a 20% reduction in downtime using ITIL-aligned workflows.
- Delivered 20+ technical workshops, driving a 25% increase in product adoption rates among clients and internal teams.
- Improved client satisfaction scores to 90% by ensuring compliance, quick restoration of network issues.
Timeline
Network Quality & Assurance Manager
Huawei Technologies
01.2025 - Current
Network Operations Manager
Huawei Technologies
08.2021 - 12.2024
IT Service Desk Manager
Huawei Technologies Co.
12.2019 - 08.2021
Business Analyst & Solutions Architect
Huawei Technologies Co.
01.2018 - 11.2019
NOC Core Operations Engineer
Quali-serve Technologies Inc.
02.2015 - 12.2017
IT Technical Support Engineer
CNSSL
09.2013 - 01.2015
Executive Certificate in Product Management -
Northwestern | Kellogg
Bachelor of Science (Hons) - Electronics and Computer Engineering
Lagos State University