Brianna Bubbenmoyer
Robesonia,PA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
18
18
years of professional experience
Work History
Store Manager
Blair's Closet
11.2025 - Current
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Implemented visual merchandising strategies to create appealing in-store experiences for customers.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Developed promotional displays to enhance product visibility and drive sales engagement.
Store Manager
Goodwill of Keystone Area
02.2009 - 09.2017
- Trained and mentored new staff on operational procedures and customer service standards.
- Analyzed sales trends to optimize staffing levels during peak shopping times.
- Coordinated team schedules to maximize coverage and maintain operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Quick Cell
06.2008 - 01.2009
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Education
High School Diploma -
Conrad Weiser
Robesonia, PA01.2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
Timeline
Store Manager
Blair's Closet
11.2025 - Current
Store Manager
Goodwill of Keystone Area
02.2009 - 09.2017
Store Manager
Quick Cell
06.2008 - 01.2009
High School Diploma -
Conrad Weiser