JENNIFER RAMOS
Dedicated Professional
Brooklyn,NY
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, multi-tasking and adapting to new situations and challenges with a positive attitude. Motivated to learn, grow and excel. Excellent reputation for resolving problems and improving client satisfaction. Hardworking and motivated individual skilled in working with a broad range of age groups, ethnicities and socioeconomic backgrounds. Bilingual with fluency in Spanish and English to effectively communicate with multicultural clients.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
PrEP Prevention Specialist
Wyckoff Heights Medical Center
Brooklyn , NY
11.2017 - 07.2021
- Developed, organized and attended health workshops, educational panels, community events, and materials to promote healthy life choices, medical adherence, HIV/STI prevention strategies and Rapid HIV testing.
- Recruited high risk persons for testing services by participating in outreach events such as World AIDS Day, PrEP for Women and ECHO events.
- Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
- Conducted culturally competent and individualized intakes and assessments. Utilized risk reduction/ pleasure based and PCC (Personalized Cognitive Counseling) counseling to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
- Provided HIV/STI counseling and support to clients inclusive of providing lab results, insurance and prescription navigation, referrals, condom use demonstrations, screenings, and advocacy/support.
- Collaborated with local agencies, programs and shelters to coordinate program referrals and presentations for clients and community members.
- Performed HIV tests and interpreted test results, recording and maintaining test results in AllScripts and AIRS.
- Traveled to street venues to conduct various types of HIV tests, distribute condoms to promote use, Assisted clients in enrolling and re-engaging in appropriate medical care.
- Collaborated with case managers to assist clients in identifying resources for mental health treatment, HIV prevention, substance abuse programs, domestic violence services and housing assistance.
- Enhanced engagement in care by assembling appointment charts, completing patient reminder calls, documenting case notes daily, managing enrollment, transportation, and coordinating follow-up visits.
- Maintained databases on Excel, ECW, monthly PrEP-AP billing and AIRS.
- Implemented best practice standards for billing assuring timely reimbursements.
- Displayed sensitivity to cultural and linguistic needs of clients and families served. Assisted participant/staff with Spanish and English translation.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
PrEP Peer Educator
Wyckoff Heights Medical Center
Brooklyn , New York
06.2017 - 11.2017
- Developed, organized and attended community-based sexual health workshops to promote healthy life choices.
- Referred clients to appropriate team members, resources, community agencies, and organizations to assist with personalized needs.
- Networked and collaborated with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Managed and developed roster, applications, demographics, and participant information of health education programs. Data entry in AIRS, Excel and ECW as well as completing PrEP billing monthly.
- Appointment reminders and patient medical chart updates.
- Maintained educational resources for community outreach activities and provided administrative support as needed.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Community Health Worker - ICARE Program
CAMBA Inc.
Brooklyn , NY
12.2013 - 07.2015
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and disease management information through health education and one on one services.
- Conducted focus groups in order to identify community needs to encourage healthy lifestyle policies and environments.
- Use of participant centered approaches to obtain demographics, assess needs, insurance and financial information to offer thorough and personalized assistance.
- Network with community agencies and family resources to assist and refer participants.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources. Explained required eligibility applications to clients, and helped complete applications for services.
- Developed, implemented, and attended health and parenting workshops as well as community events to promote healthy behaviors and healthy life choices in pre-teens, teens and adults.
- Provide advocacy and support as well as ongoing follow-up including home visits
- Maintained case notes, monthly data entry, monthly reports, and charting up to date.
- Demonstrated respect, friendliness and willingness to help wherever needed. Assisted participants/staff with Spanish and English translation.
Community Follow-Up Worker METROPLUS-AMIDACARE
Brooklyn AIDS Task Force
Brooklyn , NY
12.2008 - 01.2012
- Assessed clients cognitive abilities, medical, physical and emotional needs to determine appropriate interventions.
- Assisted with insurance navigation, scheduling appointments and escorting to appointments as needed
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Secured housing, medical care and employment for clients by collaborating with various community agencies. Conducted client follow-up inclusive of home visits.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting and billing. Maintained program client roster.
- Demonstrated respect, friendliness and willingness to help wherever needed. Trained interns and new staff. Assisted clients/staff with Spanish and English translation.
Education
Associate of Arts - Psychology
LaGuardia Community College of The City University of New York
Long Island City, NY 09.2020 - Current
Skills
Knowledge of medical and psychiatric terminology
Timeline
Associate of Arts - Psychology
LaGuardia Community College of The City University of New York
09.2020 - Current
PrEP Prevention Specialist
Wyckoff Heights Medical Center
11.2017 - 07.2021
PrEP Peer Educator
Wyckoff Heights Medical Center
06.2017 - 11.2017
Community Health Worker - ICARE Program
CAMBA Inc.
12.2013 - 07.2015
Community Follow-Up Worker METROPLUS-AMIDACARE
Brooklyn AIDS Task Force
12.2008 - 01.2012
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