EMR systems
JENNIFER RAMOS
Resolute Professional
Brooklyn,NY
Summary
Resolute professional with history of meeting company goals utilizing consistent and organized practices. Experienced in remote, hybrid, and in-office settings. Skilled in working under pressure, multi-tasking and adapting to new situations and challenges with a positive attitude. Motivated to learn, grow, and excel. Excellent reputation for resolving problems and improving client satisfaction. Hardworking and motivated. I am also skilled in working with a broad range of age groups, ethnicities, and socioeconomic backgrounds. Bilingual with fluency in Spanish and English.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Languages
2
2
Affiliations
5
5
Certificates
Work History
Data Collection Associate (Remote, Freelance)
FB/Meta With Experis
Brooklyn, NY
10.2021 - Current
- Perform essential data collection, transfer, and upload.
Equipment setup and upkeep. - Adhere to security measures and maintain project confidentiality.
- Diligently follow instructions and comply with study protocols to assure quality data collection.
- Troubleshoot all equipment issues alongside virtual technical support.
- Minimized risk exposure by diligently adhering to internal policies and procedures throughout the collections process.
PrEP Prevention Specialist
Wyckoff Heights Medical Center
Brooklyn, NY
11.2017 - 07.2021
- Developed, organized and attended health workshops, educational panels, community events, and materials to promote healthy life choices, medical adherence, HIV/STI prevention strategies and Rapid HIV testing.
- Recruited high risk persons for testing services by participating in outreach events such as World AIDS Day, PrEP for Women and ECHO events.
- Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
- Conducted culturally competent and individualized intakes and assessments. Utilized risk reduction/ pleasure based and PCC (Personalized Cognitive Counseling) counseling to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
- Provided HIV/STI counseling and support to clients inclusive of providing lab results, insurance and prescription navigation, referrals, condom use demonstrations, screenings, and advocacy/support.
- Collaborated with local agencies, programs and shelters to coordinate program referrals and presentations for clients and community members.
- Performed HIV tests and interpreted test results, recording and maintaining test results in AllScripts and AIRS.
- Traveled to street venues to conduct various types of HIV tests, distribute condoms to promote use, Assisted clients in enrolling and re-engaging in appropriate medical care.
- Collaborated with case managers to assist clients in identifying resources for mental health treatment, HIV prevention, substance abuse programs, domestic violence services and housing assistance.
- Enhanced engagement in care by assembling appointment charts, completing patient reminder calls, documenting case notes daily, managing enrollment, transportation, and coordinating follow-up visits.
- Maintained databases on Excel, ECW, monthly PrEP-AP billing and AIRS.
- Implemented best practice standards for billing assuring timely reimbursements.
- Displayed sensitivity to cultural and linguistic needs of clients and families served. Assisted participant/staff with Spanish and English translation.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
PrEP Peer Educator
Wyckoff Heights Medical Center
Brooklyn, New York
06.2017 - 11.2017
- Developed, organized and attended community-based sexual health workshops to promote healthy life choices.
- Referred clients to appropriate team members, resources, community agencies, and organizations to assist with personalized needs.
- Networked and collaborated with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Managed and developed roster, applications, demographics, and participant information of health education programs. Data entry in AIRS, Excel and ECW as well as completing PrEP billing monthly.
- Appointment reminders and patient medical chart updates.
- Maintained educational resources for community outreach activities and provided administrative support as needed.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Community Health Worker - ICARE Program
CAMBA Inc.
Brooklyn, NY
12.2013 - 07.2015
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and disease management information through health education and one on one services.
- Conducted focus groups in order to identify community needs to encourage healthy lifestyle policies and environments.
- Use of participant centered approaches to obtain demographics, assess needs, insurance and financial information to offer thorough and personalized assistance.
- Network with community agencies and family resources to assist and refer participants.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources. Explained required eligibility applications to clients, and helped complete applications for services.
- Developed, implemented, and attended health and parenting workshops as well as community events to promote healthy behaviors and healthy life choices in pre-teens, teens and adults.
- Provide advocacy and support as well as ongoing follow-up including home visits
- Maintained case notes, monthly data entry, monthly reports, and charting up to date.
- Demonstrated respect, friendliness and willingness to help wherever needed. Assisted participants/staff with Spanish and English translation.
Community Follow-Up Worker METROPLUS-AMIDACARE
Brooklyn AIDS Task Force
Brooklyn, NY
12.2008 - 01.2012
- Assessed clients cognitive abilities, medical, physical and emotional needs to determine appropriate interventions.
- Assisted with insurance navigation, scheduling appointments and escorting to appointments as needed
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Secured housing, medical care and employment for clients by collaborating with various community agencies. Conducted client follow-up inclusive of home visits.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting and billing. Maintained program client roster.
- Demonstrated respect, friendliness and willingness to help wherever needed. Trained interns and new staff. Assisted clients/staff with Spanish and English translation.
Education
Bachelor of Arts - Psychology With A Minor in Business
CUNY School of Professional Studies
New York, NY 03.2026 - 08.2027
Associate of Arts - Psychology
LaGuardia Community College of The City University of New York
Long Island City, NY 09.2020 - 08.2022
Skills
Knowledge of medical and psychiatric terminology
Critical Thinking; Creative problem solving
Teamwork and Collaboration; Efficient
Flexible and Adaptable; Dependable and Responsible
Attention to Detail
Data Collection, Entry and Management
Shorthand writing
Insurance eligibility, forms, claims, and verification
Typing 50 wpm; Key entry speed 2786 kph
Electronic/Physical Medical Records Management
Planning and Coordination
Self-Motivated
Client and family advocacy
Community health, resources, and outreach
Client-centered counseling and Management
HIV/STD screenings
Social history intake procedures
MS Office
Training and mentoring
Referrals and networking
Confidential documentation, recordkeeping and reporting
Efficient under pressure
Active Listening and Solution-based interventions
Regulatory compliance (HIPAA)
Cultural Awareness
Multitasking Abilities
Interpersonal Communication
Organization and Time Management
Presentation skills
Informational material development
Client medical and needs assessments
Proficiency in Motivational Interviewing and Personal Cognitive Counseling(PCC)
Prevention strategies
QuickBooks proficient
Skilled in AIRS, ECW, AllScripts, and Adept Archives databases
Bilingual in Spanish and English proficient in written and verbal communication
Timeline
Bachelor of Arts - Psychology With A Minor in Business
CUNY School of Professional Studies
03.2026 - 08.2027
Data Collection Associate (Remote, Freelance)
FB/Meta With Experis
10.2021 - Current
Associate of Arts - Psychology
LaGuardia Community College of The City University of New York
09.2020 - 08.2022
PrEP Prevention Specialist
Wyckoff Heights Medical Center
11.2017 - 07.2021
PrEP Peer Educator
Wyckoff Heights Medical Center
06.2017 - 11.2017
Community Health Worker - ICARE Program
CAMBA Inc.
12.2013 - 07.2015
Community Follow-Up Worker METROPLUS-AMIDACARE
Brooklyn AIDS Task Force
12.2008 - 01.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Phi Theta Kappa Honors Society
- The National Society of Leadership and Success
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridSoftware
WIndows Office (Word, Excel, Powerpoint, Outlook, Access)
Slack
Google drive
Google Sheets
Onedrive
Adobe Acrobat
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Motivational Interviewing