Misty Hamilton
Lakeland,FL
Summary
Dynamic Assistant Bar Manager with a proven track record at Brewlands Billiard's and Bar, enhancing customer satisfaction and surpassing sales goals through expert mixology and outstanding service-oriented mindset. Skilled in POS System Operation and adept at building lasting customer relationships, I excel in fast-paced environments, ensuring both operational efficiency and exceptional guest experiences.
Overview
6
6
years of professional experience
Work History
Assistant Bar Manager
Brewlands Billiard's and Bar
Lakeland, FL
07.2021 - 05.2024
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulati
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bartender
The Stadium
Lakeland, FL
06.2018 - 07.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Estero High School
05.1998
Skills
- POS System Operation
- Basic accounting
- Scheduling Coordination
- Ordering Supplies
- Waste Reduction
- Equipment Maintenance
- Mixology expertise
- Service-oriented mindset
- Customer Relationship Building
- Outgoing Personality
- Wine and liquor knowledge
- Organizational ability
- Training and mentoring
Timeline
Assistant Bar Manager
Brewlands Billiard's and Bar
07.2021 - 05.2024
Bartender
The Stadium
06.2018 - 07.2021
High School Diploma -
Estero High School
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