Danielle Litman
Manhattan,IL
Summary
Well-qualified. Familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
1
1
year of professional experience
Work History
Beauty Advisor
Sephora Inside Kohls
Frankfort, IL
08.2021 - Current
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Monitored current trends to understand fashions and better serve customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Recommended specific hair and beauty products to meet individual customer needs.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Increased business sales utilizing product knowledge.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Hostess
Coopers Hawk Winery And Restaurant
Orland Park , IL
05.2021 - 12.2021
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations by phone, answered customer questions and informed of accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Checked and restocked server areas and organized .
- Monitored seating area and checked restrooms regularly to keep spotless.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Trainer
Panera Bread
Frankfort, IL
07.2020 - 12.2020
- Scheduled and taught in class courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Tracked attendance and progress against goals for each participant.
- Monitored participant workflow and behaviors throughout training process.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
Education
No Degree - Biology
Saint Marys University
San Antonio, TXNo Degree - Biology
Joliet Junior College
Joliet, ILSkills
- Locating Merchandise
- Item Ticketing and Pricing
- Exceeding Customer Expectations
- Available Nights, Weekends and Holidays
- Ability to Lift 40 pounds
- Energy and Physical Stamina
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Product Knowledge
- Store Policies and Procedures
- Loss Prevention
- Engaging with Diverse Customers
- Meeting Sales Goals
- Brand Promotion
- Merchandising and Display
- Merchandise Receiving and Handling
- Sales and Promotions
- Payment Processing
- Safety and Cleanliness Standards
- Inventory Management
- Verbal and Written Communication
- Reliable and Responsible
- Store Opening and Closing
- Store Organization
- Retail Merchandising
creating my own business
I am in the process of creating my own small business
Timeline
Beauty Advisor
Sephora Inside Kohls
08.2021 - Current
Hostess
Coopers Hawk Winery And Restaurant
05.2021 - 12.2021
Trainer
Panera Bread
07.2020 - 12.2020
No Degree - Biology
Saint Marys University
No Degree - Biology
Joliet Junior College