Phoebe Wilson
Council Bluffs,IA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
HyVee Foods
Council Bluffs, United States
06.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Underwood High School
Underwood, IA05.2022
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Responding to Difficult Customers
Timeline
Customer Service Representative
HyVee Foods
06.2020 - Current
High School Diploma -
Underwood High School
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