Amanda Irwin

Here at Mexichem Fluor, I have a number of responsibilities. I am the import CSR for both the US base and Canada base.

I have several customer accounts that I manage.

I receive the customer PO's

Enter orders accurately into Hana S4 SAP

Send customer acknowledgements

Create International Purchase Requisitions and Purchase Orders

Create and file all EPA regulation documents to our US Broker, BDP or the Canadian Broker, Livingston.

Keep track of all ocean freight, rail freight and road freight deliveries

Make sure products are delivered to my customers in a timely manner while also communicating every step to the customer.

Once delivered, I finish processing the order then invoice.

I also handle all vendor invoice to the plant by entering them into our S4 TM (Transportation Modular) so that accounting knows to pay it

I am IATA and 49CFR certified so that I can handle all hazardous material imports into the US and Canada as well as being the only CSR at our US base to import and export medical grade products.

I am also responsible for building and scheduling railcars to deliver throughout the US so I am knowledgeable of the CN website and KLS.

• Knowledgeable in serval SAP systems.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Responded to customer requests for products, services and company information.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.