Eric Hodge
Handsome Hodge's Entertainment
Bristol,TN
22
years of professional experience
Experienced business professional with strong a strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership.
Work History
Owner/Operator
5 Years 1 Month- Managed day-to-day business operations.
- Assessed customer needs and proposed tailored solutions to enhance satisfaction.
- Recruited, hired, and trained initial personnel to establish key functions and define roles for new organization.
- Monitored market conditions to set competitive pricing and leverage emerging trends.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
General Manager
1 Year 2 Months- Led operational strategies to enhance customer satisfaction and loyalty.
- Directed marketing initiatives to increase brand visibility and market share effectively.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Developed and implemented strategies to increase sales and profitability.
Correctional Deputy Sheriff
2 Years 9 Months- Completed daily work reports and delegated tasks to optimize team workflow.
- Maintained a safe and secure environment for inmates by conducting regular cell inspections and monitoring inmate activities.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Cultivated mutual respect among staff and offenders to ensure a safe environment free from harassment and intimidation.
- Coordinated responses to emergency situations arising in different facility locations.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Reduced incidents of violence within the correctional facility by implementing conflict resolution strategies and promoting positive communication among inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Supported court proceedings by documenting inmate behavior and facilitating communication among legal representatives, judges, and related parties.
Sales Manager
6 Years 6 Months- Developed onboarding program to train new employees and streamline integration into team.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Cultivated relationships with existing and new customers by identifying needs and providing tailored services.
- Coached employees on effective selling techniques and promoted cross-selling strategies to enhance revenue.
- Increased sales through strategic outreach and relationship management. and boosted profits, applying proactive management strategies and enhancing sales training.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Sales Associate
7 Years- Organized vehicles to enhance store visual appeal, engage customers, and highlight key merchandise.
- Engaged with customers to build strong rapport and foster lasting relationships.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Monitored inventory levels using company management software to ensure stock availability. using company inventory management software.
- Developed strategies to increase sales through customer engagement. and boosted profits, applying proactive management strategies and enhancing sales training.
- Prepared large cash deposits with zero discrepancies.
- Enhanced customer satisfaction through exceptional service, promptly addressing concerns and creating a welcoming store environment.
Education
Some College (No Degree) - Business Management
- Small Business Management
Skills
Business development
Sales Growth
Consultative Selling
Client Base Retention
Negotiation
Operations management
Workflow Optimization
Business planning
Press Release Writing
Documentation management
Sales records
Social media management
Timeline
General Manager
Allen Hodge Motors
01.2025 - 03.2026Read More
Owner/Operator
Handsome Hodge's Entertainment
07.2021 - CurrentRead More
Correctional Deputy Sheriff
Bristol Virginia Sheriff's Office
07.2018 - 04.2021Read More
Sales Manager
Allen Hodge Motors
01.2012 - 07.2018Read More
Sales Associate
Allen Hodge Motors
12.2004 - 12.2011Read More
King University
Some College (No Degree) from Business Management
Read More
Northeast State Community College
from Small Business Management
Read More