Sara Tomala
Denver,CO
Summary
Customer-focused hospitality and service professional with 10+ years of experience delivering exceptional guest experiences across hospitality, customer service, event coordination, and salon environments. Skilled in relationship building, customer retention, conflict resolution, scheduling, sales, and service recovery. Proven ability to exceed performance goals, manage high-volume customer interactions, and create personalized experiences that drive loyalty and satisfaction. Seeking a customer service or client experience role where strong communication and hospitality expertise can support outstanding customer outcomes. Strong interpersonal communication Customer-focused problem solving Relationship building and retention Hospitality and guest engagement Organization and attention to detail Adaptability in fast-paced environments Team collaboration Sales through service excellence Dependable and self-motivated professional
Overview
13
13
years of professional experience
Work History
MASTER STYLIST (PART-TIME)
KEY & CAULDRON
Denver, CO
01.2024 - Current
- Provide personalized customer service through consultations and customized services based on individual client needs and preferences.
- Build long-term client relationships through trust, communication, and consistent service excellence.
- Manage appointment scheduling while balancing multiple client needs in a fast-paced environment.
- Educate clients on products and service recommendations to improve satisfaction and retention.
- Collaborate with team members to create a welcoming environment that encourages repeat business and referrals.
MASTER STYLIST
STARLING SALON
Denver, CO
02.2018 - 11.2023
- Developed and maintained a loyal client base through exceptional service, relationship management, and personalized consultations.
- Consistently exceeded production and sales goals through client retention, referrals, and product recommendations.
- Assessed customer needs and provided customized solutions based on lifestyle, preferences, and long-term goals.
- Managed multiple appointments while maintaining efficiency, accuracy, and attention to detail.
- Resolved customer concerns professionally through active listening, problem-solving, and service recovery.
COCKTAIL SERVER
SHOTGUN WILLIE'S
Denver, CO
03.2018 - 02.2020
- Delivered high-quality customer service in a fast-paced, high-volume hospitality environment.
- Built strong relationships with repeat guests through personalized service and attention to detail.
- Managed multiple guest interactions while maintaining accuracy, efficiency, and satisfaction.
- Supported opening and closing procedures while maintaining operational standards.
BAY HOST / EVENT AMBASSADOR
TOPGOLF
Alpharetta, GA
06.2014 - 01.2017
- Delivered exceptional hospitality experiences for individual guests, families, corporate groups, and private events.
- Managed guest requests and coordinated service needs to ensure positive experiences.
- Assisted with event execution by collaborating across departments to support successful operations.
- Resolved guest concerns promptly while maintaining company service standards.
Head Receptionist / Event Host
ALBERTSON FINANCIAL
Roswell, GA
02.2014 - 04.2014
- Served as the primary client contact while providing professional customer service in a financial office environment.
- Managed calendars, scheduled appointments for six financial advisors, and handled administrative responsibilities.
- Coordinated client appreciation events and executive meetings while ensuring smooth execution.
- Maintained confidentiality and professionalism when assisting clients.
Education
Cosmetology License - undefined
AVEDA INSTITUTE OF ATLANTA
High School Diploma - undefined
LASSITER HIGH SCHOOL
Skills
- Customer Service Excellence
- Client Relationship Management
- Conflict Resolution
- Sales & Upselling
- Administrative Support
- Phone & Email Communication
- Service Recovery
- CRM & Scheduling Software
- High-Volume Operations
- Guest Relations
- Customer Retention
- Active Listening
- Appointment Scheduling
- Event Coordination
- Problem Solving
- Calendar Management
- Team Collaboration
- Professional Communication
Timeline
MASTER STYLIST (PART-TIME)
KEY & CAULDRON
01.2024 - Current
COCKTAIL SERVER
SHOTGUN WILLIE'S
03.2018 - 02.2020
MASTER STYLIST
STARLING SALON
02.2018 - 11.2023
BAY HOST / EVENT AMBASSADOR
TOPGOLF
06.2014 - 01.2017
Head Receptionist / Event Host
ALBERTSON FINANCIAL
02.2014 - 04.2014
High School Diploma - undefined
LASSITER HIGH SCHOOL
Cosmetology License - undefined
AVEDA INSTITUTE OF ATLANTA