Highly motivated professional with 27 years of diverse service industry, entrepreneurial, and management experience, including 12 years in the beauty industry. Skilled in building and maintaining professional relationships with colleagues, staff, and clients. Proven ability to lead independently and collaborate effectively within teams. Demonstrates strong decision-making and problem-solving skills to achieve and exceed organizational goals.
Hi, I’m
Heather Schulze
Richardson,TX
Summary
Overview
24
years of professional experience
Work History
Crazy Beautiful
Owner / Master Stylist /Hair and PMU Artist
01.2023 - Current
Job overview
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Developed a strong rapport with repeat clients, fostering trust in my skills as a Permanent Makeup Artist.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Cafe Gecko
Owner / Manager
10.2017 - 07.2023
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Foundation Hair Studio
Hair Stylist / Salon Manager
06.2013 - 04.2017
Job overview
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
Several Sources
Service Industry / Bar Manager
08.2000 - 03.2017
Job overview
- Managed bar operations, including menu design, inventory control, and customer relations.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Education
3-D Lash And Brow Microblading ApprenticeshipDallas, TX
03.2023
University Overview
North Dallas Permanent CosmeticsAllen, TX
PMU Fundamentals Powder and Ombre Brows/Microblading
01.2023
University Overview
Xenon International Academy III, Inc.Aurora, CO
Cosmetology Certification
01.2011
University Overview
Seagoville High SchoolSeagoville, TX
Diploma
01.1999
University Overview
Skills
- Customer Service Excellence
- Staff Management and Scheduling
- Decision Making and Problem Resolution
- Hiring and Onboarding Processes
- Administrative Tasks and Documentation
- Operational Efficiency and Workflow Planning
- Attention to Detail
- Conflict Management
- Verbal and written communication
- Computer Proficiency
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Owner / Master Stylist /Hair and PMU Artist
Crazy Beautiful
01.2023 - Current
Owner / Manager
Cafe Gecko
10.2017 - 07.2023
Hair Stylist / Salon Manager
Foundation Hair Studio
06.2013 - 04.2017
Service Industry / Bar Manager
Several Sources
08.2000 - 03.2017
3-D Lash And Brow Microblading Apprenticeship
North Dallas Permanent Cosmetics
PMU Fundamentals Powder and Ombre Brows/Microblading
Xenon International Academy III, Inc.
Cosmetology Certification
Seagoville High School
Diploma
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