Monique Alarcon
Self-employeed
Los Lunas,NM
19
years of professional experience
Customer-focused professional with over 15 years of experience in delivering exceptional service and building lasting relationships in fast-paced environments. As a Salon Owner, Licensed Cosmetologist, and Educator, demonstrated strong communication, leadership, and problem-solving abilities. Recognized for calmly resolving concerns with empathy while consistently exceeding customer expectations.
Work History
Hair Salon Owner/Master Hairstylist
9 Years 1 Month- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Trained and mentored junior stylists, enhancing team skills and service quality.
- Oversaw inventory management, optimizing product selection to meet client demands.
- Analyzed customer feedback to refine services, increasing client retention rates.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Developed strong client relationships through exceptional customer service and personalized consultations.
Master Hairstylist
6 Years 5 Months- Delivered exceptional haircuts, color services, and styling tailored to client preferences.
- Cultivated strong client relationships, fostering loyalty through personalized service and follow-ups.
- Mentored junior stylists, enhancing their technical skills and customer service approaches.
- Improved salon workflow by optimizing appointment scheduling and client consultations.
- Implemented new hair care products and techniques, resulting in increased client satisfaction.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided attentive customer service throughout each appointment, addressing any concerns or questions related to hair care maintenance or styling tips post-service completion.
Customer Service Representative
2 Years 8 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new representatives on company policies, procedures, and tools for optimal customer interaction.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
GED
No Degree - Cosmetology
Skills
customer service excellence
Hospitality and guest experience
Conflict resolution
Effective communication
Multitasking
Hair styling expertise
Salon hygiene maintenance
Appointment scheduling
Upselling services
Salon operations
Technical training
Time management
Problem-solving
Business management
Continuing education
Industry trend awareness
Business management
Customer satisfaction
Decision-making
Client consultations
Team leadership
Timeline
Hair Salon Owner/Master Hairstylist
Self-employeed
07.2017 - CurrentRead More
Master Hairstylist
Mark Pardo SalonSpa
02.2011 - 07.2017Read More
Customer Service Representative
Lockheed Martin
04.2007 - 12.2009Read More
West Mesa High
GED
Read More
Olympian University of Cosmetology
No Degree from Cosmetology
Read More